I've supported employee operations and patient-facing teams at InnovaCare Health, leading call center staff, reinforcing scheduling protocols, and training teams on operational procedures and HIPAA compliance.
In patient support and care coordination roles, I've handled high-volume interactions, maintained accurate records, resolved sensitive concerns, and partnered with clinical supervisors and practice administrators on daily operational and employee issues.
At Footway Orthopedic, I managed full-cycle recruitment from job postings and candidate screening through interview scheduling and onboarding. I also maintained confidential employee records, supported hiring decisions, guided employees on workplace policies, and helped resolve conflicts.
My experience also includes Medicare compliance audits, documentation review, and corrective-action coordination. I'm currently pursuing an AS in Business Administration/Human Resource Management.
