A Job that allows innovation as long as it is within Industry best practices and gives room for Growth and career progression.
SN
Looking for a job
Stephanie Nwaogalanya
@stephaniendidi
Junior CSM | Sales + Support background | Remote-ready from Lagos, Nigeria | SaaS and Fintech focused
NigeriaWhat I'm looking for
I'm a customer-focused professional based in Lagos, Nigeria with a background in enterprise sales, customer support, and client relationship management. I have experience working across B2B environments, handling everything from cold calling and lead qualification to issue resolution and account management.
I'm actively transitioning into Customer Success Management, with a particular interest in SaaS and fintech. I'm passionate about helping customers get real value from products and building long-term relationships rooted in trust and consistency.
Outside of work, I'm into fitness, wellness, and personal development, and I enjoy documenting my growth journey online.
Open to remote junior CSM and account management roles at companies that welcome global talent.
Experience
Work history, roles, and key accomplishments
HS
Junior Customer Success Manager
Health Supply 770
Feb 2025 - Feb 2026 (1 year)
Supported user onboarding, contributing to a 20% increase in early product adoption. Managed daily CRM updates, improved documentation accuracy by 30%, responded within 2 hours, and achieved a 95% escalation resolution rate while reducing repeat inquiries by 15%.
FB
Customer Support Agent
Fini Beauty
Apr 2022 - Jan 2025 (2 years 9 months)
Delivered multi-channel customer support with a 92% customer satisfaction rating, resolving concerns and reducing unresolved ticket volume by 25%. Guided product use to increase repeat purchase behavior by 15% and improved documentation and follow-ups by reducing repetitive questions 20% and speeding responses by 30%.
Education
Degrees, certifications, and relevant coursework
DO
Delta State Polytechnic, Ogwashi-Uku
Higher National Diploma (HND), Business Administration & Management
Earned a Higher National Diploma (HND) in Business Administration & Management, graduating in March 2023.
DO
Delta State Polytechnic, Ogwashi-Uku
Ordinary National Diploma (OND), Business Administration & Management
2015 - 2017
Completed an Ordinary National Diploma (OND) in Business Administration & Management from 2015 to 2017.
Availability
Looking for a job
Location
NigeriaAuthorized to work in
Salary expectations
12k-30k USD
Job categories
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