Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.
ECLooking for a job
Elizabeth Carreras
@elizabethmcarreras
I am a Customer Service Associate based out of USA.
United StatesExperience
UACurrent
Customer Service Associate
United Airlines
Feb 2007 - Present (17 years 3 months)
• Examined passenger documentation to determine destinations and to assign boarding passes.
• Assembled and issued required documentation, such as tickets, travel insurance policies, and itineraries.
• Handled complaints and problematic behavior with compassion and composure through stressful interactions.
• Navigatedmultiple computer systems, applications, and search tools to find information.
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United StatesAuthorized to work in
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