Open to opportunities

Stephanie Ejiofor

@stephanieejiofor

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Customer Service Representative with 4+ years resolving complaints, handling objections, and driving sales growth.

Nigeria

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What I'm looking for

I’m looking for a customer-focused role where I can resolve issues end-to-end, strengthen client relationships, and grow sales through empathetic communication. I want clear processes, supportive teams, and measurable targets tied to customer outcomes.

I’m a customer service professional with 4+ years of experience handling customer inquiries, resolving complaints, and turning conversations into measurable sales growth. I’m known for calm, persuasive communication and strong objection handling backed by empathy and clear problem-solving.

In my call center work, I focus on clear articulation, script adherence, and voice tone control to ensure customers feel heard and supported. I investigate issues to identify root causes, resolve them with timely solutions, and escalate when needed—always with follow-up discipline.

I’ve managed both B2B and B2C relationships by maintaining long-term client engagement through objection handling, de-escalation techniques, and feature-to-benefit explanations. Whether addressing pricing, coverage doubts, transaction issues, or claims concerns, I respond with confidence and well-prepared answers to help customers make decisions.

I also strengthen customer experiences through accurate data entry and CRM proficiency, ensuring contact details and insurance/banking needs are captured for future follow-ups. I’m collaborative with internal teams (e.g., operations and underwriting) to support smooth processing, timely issuance, and correct documentation—so customers get outcomes, not just promises.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Hollard Australia

May 2024 - Mar 2026 (1 year 10 months)

Handled inbound customer inquiries, resolved complaints and escalations by investigating root causes, and provided timely solutions or routed issues to the right department. Explained insurance plan features and coverage options, and addressed pricing/coverage objections to support prospective customers through de-escalation and objection handling.

Complaint Resolution Objection Handling CRM Software Data Entry De escalation Voice Tone Control Escalation Management

Customer Service Representative

Moniepoint Microfinance Bank

Feb 2023 - Apr 2024 (1 year 2 months)

Assisted customers with transaction-related issues, including failed transfers, debit/credit discrepancies, and account balance clarifications. Provided onboarding support for new users and escalated complex technical or financial issues for follow-up until resolution.

Customer Support Transaction Issue Resolution Failed Transfer Handling Account Reconciliation Onboarding & Support Dispute Resolution Escalation Management Data Entry

Sales Executive

Heirs Life Insurance

Jan 2021 - Dec 2022 (1 year 11 months)

Built and maintained long-term client relationships through regular follow-ups, policy updates, and personalized advisory support to improve retention and satisfaction. Conducted financial needs analysis to recommend suitable life insurance plans, handled objections to close sales, and coordinated with underwriting/operations to ensure accurate documentation and timely issuance.

Life Insurance Sales Client Relationship Management Objection Handling Needs Analysis Policy Recommendation Customer Retention Underwriting Policy Recommendations

Education

Degrees, certifications, and relevant coursework

Tansian University

Bachelor of Science (B.Sc), Accounting

Earned a B.Sc in Accounting. Supported customers with transaction-related issues such as failed transfers, debit/credit discrepancies, and account balance clarifications.

Ensign College (BYU-Pathway Worldwide)

Associate Degree in Accounting, Applied Business Management (Accounting)

Pursuing studies through BYU-Pathway Worldwide with a focus on Applied Business Management and accounting. Provided onboarding support to new users on activating accounts, using the app, and performing basic banking transactions.