Miranda Dzina

I am a dedicated customer service representative with over three years of experience in various roles across different companies. My journey began at Webhelp, where I honed my skills in handling customer inquiries, processing orders, and managing complaints. I take pride in my ability to resolve issues efficiently, ensuring customer satisfaction and loyalty.

At Icontact BPO, I further developed my expertise by tracking orders and arranging replacements for damaged items. My role involved not only addressing customer concerns but also escalating issues when necessary to ensure timely resolutions. Most recently, I worked with WNS at Allstate, where I managed policy adjustments and billing explanations, demonstrating my adaptability and commitment to providing excellent service.