Faith Njoku

I’m a Customer Service Representative with 5 years of experience across telecom, banking, and healthcare, handling inbound support, outbound sales, and complaint resolution. I’m known for empathy, attention to detail, and turning dissatisfied customers into retained ones.

In my outbound role, I conduct high-volume calls to promote mobile plans, internet packages, device upgrades, and bundled telecom offerings. I upsell and cross-sell value-added services, handle pricing objections, and keep accurate CRM records of call outcomes and updates.

In banking and healthcare, I focus on resolving what matters most to the customer—failed transactions, account discrepancies, loan and card disputes, digital banking errors, and patient service concerns. I coordinate with operations, fraud management, IT, and medical teams, maintain detailed complaint/patient records in complaint management systems, and monitor trends to reduce recurring service gaps.