Adaeze Owabor
@adaezeowabor
Customer Service Representative with 5 years' outbound and inbound sales experience, driving conversions through solution-selling and support.
ZimbabweWhat I'm looking for
I’m a customer support professional with 5 years’ experience handling both outbound & inbound sales. I use solution-selling techniques to manage objections, upsell premium features, and cross-sell related services while keeping conversion and customer satisfaction strong.
In my recent roles, I supported customers with loan and transaction issues by explaining product features clearly, investigating payment logs and POS/settlement problems, and coordinating with technical and operations teams to ensure resolution. I also maintain accurate CRM records, follow up on pending cases until closure, and share customer feedback to improve service delivery.
Experience
Work history, roles, and key accomplishments
Provided detailed explanations of LendingClub loan products, including repayment options and application guidance. Troubleshot customer concerns related to loan payments, interest rates, due dates, and account updates while maintaining accurate customer support records.
Assisted customers with troubleshooting transaction failures by investigating payment logs and coordinating with technical and operations teams. Processed complaints related to POS terminal issues, network disruptions, and settlement delays, and educated customers on Moniepoint features to reduce repeat issues.
Client Support Executive
Winseltech
Feb 2021 - Sep 2022 (1 year 7 months)
Updated and managed customer information in the CRM system and ensured customer interactions, complaints, and resolutions were properly logged. Monitored pending cases and followed up with internal teams to ensure timely resolution and customer satisfaction.
Customer Support
Ensured customer interactions, complaints, and resolutions were properly logged for future reference and reporting. Resolved customer issues efficiently by coordinating with technical, billing, and sales teams and sharing customer feedback to improve service delivery.
Education
Degrees, certifications, and relevant coursework
University of Benin
Bachelor of Science, Social Work
Earned a B.Sc in Social Work from the University of Benin.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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