Nikhil Goyal

I’m a customer support professional with 1.5+ years of experience handling voice, email, and case-based support for international customers. I focus on fast, accurate query resolution while keeping every case properly tracked and documented.

In my roles across global support environments, I’ve managed incident logging, followed SLA timelines, and handled escalation cases when needed. I investigate issues, provide first-level resolution, and coordinate with internal teams to drive issue closure.

I’ve supported a range of customer needs—from travel bookings, changes, and fare-related queries to US billing, disputes, and account questions. I also worked with orders, payments, refunds, and account access, ensuring compliance with data privacy and process guidelines.

I’m comfortable with rotational shifts and night shifts, and I bring strong written and verbal English for stakeholder communication. With a Bachelor of Computer Applications (GGSIPU), I enjoy structured troubleshooting, clear documentation, and maintaining high standards of service.