Open to opportunities

Stephanie Cruz

@stephaniecruz2

Customer Care Advisor and Purchasing/Sales Coordinator delivering empathetic support, data-driven procurement, and supplier coordination for growth.

United Kingdom

Message

What I'm looking for

I’m looking for remote work where I can combine customer support, analytical thinking, and technical proficiency—strengthening supplier/customer relationships and driving business growth through efficient processes and multilingual communication.

I’m a results-driven customer care and business professional with extensive experience in procurement, sales coordination, and customer relationship management. I bring a strong track record of managing supplier relationships, coordinating cross-functional work, and handling high-volume customer interactions across phone, email, and live chat.

In my most recent role as a Customer Care Advisor (remote), I resolved complex customer issues with empathy and professionalism, using tools like ZENDESK, Elastic path, NetSuite, and Rebound to deliver timely, accurate answers. I balanced multiple live chats alongside high call volume, processed refunds/exchanges, and consistently met Trustpilot targets with strong customer feedback.

Previously, as a Purchasing Assistant & Sales Coordinator in London, I streamlined procurement using SAP ERP to improve supplier data accuracy and strengthen pricing and delivery through consistent communication. I also supported order processing, inventory monitoring, shipment coordination, documentation and compliance, and even developed digital marketing strategies—so I can contribute to both operational efficiency and business growth.

Experience

Work history, roles, and key accomplishments

Customer Care Advisor

Ventrica

Oct 2025 - Jan 2026 (3 months)

Resolved customer complaints via phone, email, and live chat while handling high-volume queries (up to 3 live chats concurrently). Processed refunds/exchanges and used tools like Zendesk, Elastic Path, and NetSuite to support timely, accurate service and achieve Trustpilot targets.

Customer Support Zendesk ElasticPath NetSuite Problem Solving

Purchasing Assistant & Sales

Attewell Ltd

May 2025 - Sep 2025 (4 months)

Streamlined procurement and maintained supplier relationships using SAP ERP to improve supplier data accuracy and sales coordination. Managed high call volumes and processed orders/inventory to support timely aerospace component delivery and order tracking.

SAP ERP Procurement Support Supplier Relationship Management Inventory Management Data Analysis

Security Officer

Heathrow Airport

May 2023 - May 2024 (1 year)

Ensured security protocols for millions of international passengers by conducting rigorous security checks and monitoring surveillance systems. Coordinated emergency response processes, trained new security officers, and improved threat detection and incident management.

Security Protocols Monitoring Threat Detection Incident Response Team Collaboration Risk Assessment

Hospitality Team Leader

Wondertree Restaurant

Jan 2018 - Jan 2019 (1 year)

Led a customer service team during peak hours, resolving guest issues and maintaining high service standards to improve efficiency and guest satisfaction. Coordinated with kitchen staff to streamline order flow and reduce wait times while supporting conflict resolution and team morale.

Team Leadership Customer Service Conflict Resolution Peak Hour Operations Guest Issue Resolution Interpersonal Communication Service standards

Education

Degrees, certifications, and relevant coursework

Uxbridge High School

Secondary Education, Secondary Education

2018 -

Grade: Mathematics: 7; English: 8; Science: 6; Portuguese: 9; Spanish: 8; Geography: 6

Completed secondary education focused on Mathematics, English, Science, Portuguese, Spanish, and Geography, with grades reported across these subjects in 2018.