Stephanie Ani

Owns and manages multiple ServiceNow product areas, defining product vision and roadmap priorities. Leads implementation and enhancement of Legal Service Delivery, Customer Service Management, Fraud Management, IRM, and HRSD modules.

Conducted requirements-gathering sessions for Hardware Asset Management, Software Asset Management, and CMDB practices. Reviewed current-state analysis and defined formal procedures and governance models for ITAM and ITOM.

Facilitated stakeholder workshops and converted business requirements into user stories and functional specifications. Led UAT planning and execution, and delivered enhancements across Service Catalog and Service Portal.

Managed end-to-end migration of service requests from legacy tools to ServiceNow. Delivered over 1,000 service requests and created Epics, Stories, and User stories for sprint boards.

Oversaw testing of ServiceNow bespoke modules and managed testing and deployment of new functionalities. Prepared automated test suites using AutomatePro and managed the full ATP regression pack.

Engaged with global product teams to capture requirements for service request forms. Prepared test scripts and coordinated SIT, UAT, and production validation testing.

Investigated existing ISA software to identify gaps relating to transfers. Elicited requirements from stakeholders and managed the Requirement Traceability Matrix.

Documented requirements in Epics, stories, and acceptance criteria for customer onboarding processes. Managed workshops with stakeholders and worked with UX designers to validate designs.

Liaised with operational staff to identify stakeholders and document As-Is and To-Be processes. Created AS-IS process maps and provided detailed analysis using Visio.

Gathered and analysed business requirements and obtained sign-off from stakeholders. Created use cases to capture functional requirements in the sprint backlog.

Managed documentation of office projects, proposals, and closure reports. Managed RAID logs, change logs, project plans, and status reports.

Managed daily operational requirements including recruitment, payroll, and terminations.

Certified as a ServiceNow System Administrator.

Certified in ISEB Foundation in Business Analysis.

Certified as an ISTQB Certified Tester Foundation Level.

Completed a Master's degree in Management and International Business.