Stephanie Africano

Acted as an internal consultant, performing various compensation activities for a large enterprise with over 29,000 employees and 7,000 jobs, ensuring equitable and competitive compensation programs. Analyzed internal and external market data to contribute to the development of effective pay structures and evaluated salary data, job descriptions, and reclassifications.

Conducted end-to-end process analysis to identify and eliminate inefficiencies, reduce cycle time, and improve quality. Developed and implemented process improvement plans that streamlined processes and increased productivity, resulting in a 20% decrease in cycle time.

Networked and built relationships with provider offices and community organizations. Analyzed membership data to create retention strategies and assisted members with Medicaid Renewal Applications using the DCF Portal.

Managed daily communications via email and phone with members and providers. Ensured appropriate resolutions to member inquiries pertaining to claims, authorizations, eligibility, grievances, and appeals.

Managed a staff of 5 Sales Associates and 1 Assistant Manager, overseeing daily operations. Interviewed candidates, made staffing decisions, and developed and trained employees to enhance performance.

Managed a staff of 8 Sales Associates and 1 Assistant Manager, coordinating weekly meetings to review product changes and current promotions. Ensured compliance with policies and quality standards to maintain consistency in service quality.

Completed a Bachelor's Degree in Psychology. This program provided a strong foundation in understanding human behavior and mental processes.

Earned an Associate of Arts degree with a focus on Social Work. This coursework provided insights into social issues and community support.