Stephanic Ramos

I am a goal-oriented, bilingual customer service professional with over 10 years of industry experience focused on client relations, insurance support, and administrative operations. I consistently prioritize clear communication and trust to build strong client relationships.

In my current role as a Health Insurance Agent, I manage a portfolio of 150+ client accounts, guide clients through claims and policy options, and maintain accurate paper and electronic records to ensure compliance and timely resolution.

Previously, I supported community resource access and front-desk operations, handling high call and walk-in volumes while mentoring new employees and maintaining CRM data integrity. I began my career as a Pharmacy Technician, gaining hands-on experience with medication preparation, regulatory adherence, and customer inquiries.

I bring empathy, problem-solving, and organizational strengths to every role, and I am dedicated to improving customer satisfaction and service delivery through reliable, client-focused support.