Erica Kindred

Managed 20-30 daily inbound calls, assisting seniors with Medicare plan selection and benefits explanation. Documented interactions in CRM tools, consistently exceeding policy sales targets and maintaining high quality metrics.

Handled 20–30 daily inbound calls, assisting seniors with Medicare plan selection and benefits explanation. Conducted outbound follow-ups to ensure patient understanding and support plan enrollment, documenting all interactions in CRM tools. Exceeded daily policy sales targets while maintaining high quality and call handling metrics.

Served as a Universal Agent, resolving diverse inquiries related to coverage, claims, and payments. Ensured HIPAA compliance while updating member records across multiple platforms and consistently met KPIs for first-call resolution and customer satisfaction.

Acted as a Universal Agent, resolving inquiries related to coverage, claims, payments, and billing. Assisted patients in understanding healthcare benefits and responsibilities, maintaining HIPAA compliance while updating member records across multiple platforms. Met KPIs for first-call resolution, handle time, and customer satisfaction in a fast-paced remote setting.

Conducted 40-50 daily outbound calls, counseling patients on insurance options and cost implications. Successfully closed 2-3 daily enrollments, ensuring clear communication of plan terms and utilizing internal systems for accurate documentation.

Conducted 40–50 outbound calls per day, counseling patients on insurance options and cost implications. Closed 2–3 daily enrollments, ensuring clear communication of plan terms and out-of-pocket costs. Utilized internal systems for accurate case documentation and benefit verification.

Processed over 100 prescriptions daily and supported home delivery services. Provided medication counseling and cost clarification, consistently achieving high compliance scores in audits related to data accuracy and regulatory adherence.

Processed over 100 prescriptions daily and transitioned into a role supporting home delivery services. Provided medication counseling, cost clarification, and refill processing while adhering to HIPAA regulations. Achieved 95–100% compliance scores in audits related to data accuracy and regulatory adherence.

Prepared for Medicare season as a licensed agent, handling low-volume inbound inquiries. Supported compliance initiatives and documentation during remote onboarding and training phases.

Prepared for Medicare season as a licensed agent, handling low-volume inbound inquiries. Supported compliance initiatives and documentation during remote onboarding and training phases.

Completed coursework required for high school graduation. Developed foundational knowledge across various academic subjects.