Olivia Hernandez

Provide comprehensive insurance guidance to clients by analyzing their personal needs and recommending suitable health insurance policies, ensuring optimal coverage and customer satisfaction.

Advised clients on Medicare Advantage plan selection by clarifying options and assessing individual needs to facilitate informed decisions.

Delivered exceptional customer service by professionally greeting clients and addressing inquiries, providing accurate information on benefits.

Assisted bilingual individuals with inquiries related to the 2020 US Census, ensuring accurate and timely submissions.

Provided customer assistance for insurance plan renewals and selection, addressing eligibility inquiries for Medicaid and Medicare recipients.

Managed the scheduling and routing of paratransit services, ensuring efficient dispatch and adherence to transportation regulations.

Managed the processing of medical authorizations and responded to inbound calls from providers, ensuring timely support.

Addressed and resolved Part D coverage issues for senior members, conducting personalized interactions to improve customer satisfaction.

Resolved customer issues effectively while promoting wireless and energy solutions, resulting in successful acquisition of new accounts.

Provided personalized assistance to clients, resolving inquiries and conducting credit verifications to enhance customer service efficiency.

Delivered effective resolution to customer inquiries by leveraging decision-support tools, ensuring high-quality service.