At Micheal Olabanji Firm, I managed email and scheduling systems using Google Workspace and Calendly, improving client response time by 35%. I also organized executive calendars across time zones, reducing scheduling conflicts by 40%.
I prepared reports and data insights using Excel and Google Sheets, increasing team efficiency by 25%. I also documented meeting action points to streamline internal communication.
At Esthy Distribution LTD, I handled more than 50 weekly client interactions by email and phone. I organized communication workflows and prioritized inquiries, improving response efficiency by 30%.
Across my customer support work, I’ve supported clients through phone, email, and live chat, and maintained accurate records. I hold a B.Sc. in Plant Biology from University of Ilorin and certifications in Customer Support Management from Belle Image Skills and Virtual Assistant from ALX.
