Stefka Yosifova

I am a dedicated Customer Support Executive at Crypto.com, where I excel in resolving a variety of customer issues related to payment and account security. My role involves managing complex cases such as card disputes, account takeovers, and withdrawal complications. I take pride in my ability to troubleshoot across multiple platforms, ensuring a seamless escalation process while maintaining a high standard of customer care.

With a Bachelor's degree in Bulgarian Philology from Sofia University, I have honed my communication and soft skills, which are essential in delivering effective and empathetic support. My previous experience as a CX Technical Specialist has equipped me with the knowledge to handle broadband provisioning and service, further enhancing my customer service capabilities. I am passionate about ensuring customer satisfaction and building trust through my work.