Nektaria Farmaki
@nektariafarmaki
Aspiring computer engineer with strong customer service and technical skills.
BulgariaWhat I'm looking for
I am a dedicated and passionate individual currently pursuing a degree in Computer Science at the Technical University of Sofia. My experience spans various roles, including barista and customer service representative, where I honed my skills in client interaction and technical support. At The Espressonist Coffee Company, I managed sales systems and streamlined processes, ensuring a seamless customer experience while training new staff to uphold service standards.
In addition to my customer service experience, I have a solid technical background, proficient in programming languages such as Python and C/C#. I have contributed to the successful launch of a leading entertainment streaming platform, providing exceptional support during its initial phase. My technical skills extend to website building and design, as well as data reporting tools like Power BI and Tableau, which I utilize to analyze and present data effectively.
Experience
Work history, roles, and key accomplishments
Barista / Barwoman
The Espressonist Coffee Company
Jan 2022 - Jan 2024 (2 years)
Managed the sales system, daily payment entries, profit calculations, and loss checks while providing exceptional customer support. Streamlined stock organization and online order-picking processes, delivering luxury service as a store assistant and manager.
Customer Service Representative
Telus International
Dec 2020 - Dec 2020 (0 months)
Efficiently addressed technical issues for a renowned gaming title, ensuring an uninterrupted gaming experience for users. Provided outstanding support during the product's launch phase.
Customer Service Representative
Sutherland Global
Feb 2020 - Jun 2020 (4 months)
Contributed to the successful launch of a leading entertainment streaming platform by delivering outstanding support and assistance to users during its debut.
Education
Degrees, certifications, and relevant coursework
TSTechnical University of Sofia
Bachelor of Science, Computer Engineering
2022 - 2024
Managed the sales system, daily payment entries, profit calculations, and loss checks, while also providing exceptional customer support to enhance client experience. Managed stock organization, storage, and streamlined online order-picking processes.
Varvakeio Model Lyceum
High School Diploma, General Studies
2015 - 2017
Completed high school education with a focus on academic excellence, preparing for further studies in technology and engineering.
Availability
Location
BulgariaAuthorized to work in
Job categories
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