Vladimir Denisenko
@vladimirdenisenko
Customer service specialist focused on solving problems and improving satisfaction.
What I'm looking for
I am an enthusiastic customer service specialist with proven success in email and live chat support, achieving high customer satisfaction and reducing repeat contacts through effective issue resolution. I bring strong communication, problem-solving, and teamwork skills, with experience using customer service software to manage and prioritize tickets.
I consistently improve customer outcomes and sales performance, boosting satisfaction metrics and exceeding sales targets through upselling and product guidance. I am proactive, reliable, and committed to growing within a professional support role while contributing positively to team performance.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
CustomerSupport
Jan 2024 - Jan 2025 (1 year)
Provided friendly email and live chat support, achieving a 95% customer satisfaction rating and reducing follow-up contacts by 20% through effective issue resolution and ticket prioritization.
Sales / Customer Service Specialist
Unknown
Jan 2024 - Dec 2024 (11 months)
Boosted customer satisfaction by 15% via troubleshooting and product guidance and exceeded weekly sales targets by 10% through strategic upselling of accessories and protection plans.
Education
Degrees, certifications, and relevant coursework
Saint Nicholas Professional School - Burgas
Master of Business Management, Tax and Customs Intermediary; Business Management
2020 - 2024
Completed a Master of Business Management program and vocational training in Tax and Customs Intermediary: Tax Administration at Saint Nicholas Professional School in Burgas from 2020 to 2024.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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