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Vladimir Denisenko

@vladimirdenisenko

Customer service specialist focused on solving problems and improving satisfaction.

Bulgaria
Message

What I'm looking for

I seek a customer-facing support role where I can resolve issues, improve satisfaction, collaborate with a supportive team, and grow into greater responsibility.

I am an enthusiastic customer service specialist with proven success in email and live chat support, achieving high customer satisfaction and reducing repeat contacts through effective issue resolution. I bring strong communication, problem-solving, and teamwork skills, with experience using customer service software to manage and prioritize tickets.

I consistently improve customer outcomes and sales performance, boosting satisfaction metrics and exceeding sales targets through upselling and product guidance. I am proactive, reliable, and committed to growing within a professional support role while contributing positively to team performance.

Experience

Work history, roles, and key accomplishments

UN

Sales / Customer Service Specialist

Unknown

Jan 2024 - Dec 2024 (11 months)

Boosted customer satisfaction by 15% via troubleshooting and product guidance and exceeded weekly sales targets by 10% through strategic upselling of accessories and protection plans.

Education

Degrees, certifications, and relevant coursework

SB

Saint Nicholas Professional School - Burgas

Master of Business Management, Tax and Customs Intermediary; Business Management

2020 - 2024

Completed a Master of Business Management program and vocational training in Tax and Customs Intermediary: Tax Administration at Saint Nicholas Professional School in Burgas from 2020 to 2024.

Tech stack

Software and tools used professionally

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Vladimir Denisenko - Customer Service Specialist - CustomerSupport | Himalayas