alex alexandrov

I am a dedicated support professional with proven experience in the fast-paced online casino industry. My expertise lies in handling player inquiries, resolving technical and payment issues, and delivering top-notch service across multiple channels. I am known for my clear communication skills, problem-solving abilities, and maintaining a calm, professional approach under pressure.

In my role as a Customer Support Agent at Sofía Superstar EOOD, I deliver exceptional customer service via live chat and email, assisting players with account queries, game issues, and payments. I ensure high levels of customer satisfaction by resolving technical and transactional issues promptly while maintaining an in-depth knowledge of casino games and promotions. I am passionate about creating positive player experiences and contributing to a high-performing support team.