Stanley Shardey
@stanleyshardey
Dedicated customer service professional with over 3 years of experience.
What I'm looking for
I am a dedicated customer service professional with over three years of experience in both management and supportive roles. My expertise lies in building excellent rapport with clients and resolving issues effectively, which has contributed significantly to customer loyalty and satisfaction. I pride myself on my ability to maintain a high standard of service, ensuring that every interaction leaves a positive impression.
Throughout my career, I have worked in various capacities, including as a Front Desk Receptionist and Call Center Representative. In these roles, I have demonstrated my ability to handle customer inquiries and concerns promptly, resulting in a high percentage of repeat guests and positive reviews. My technical skills, including proficiency in Zendesk and Google Suite, complement my strong communication abilities, allowing me to adapt quickly to new technologies and enhance overall efficiency.
Experience
Work history, roles, and key accomplishments
Front Desk Receptionist
Index Movie
Aug 2023 - Present (1 year 9 months)
As a Front Desk Receptionist, I greeted guests, managed the check-in process, and resolved customer issues promptly. I maintained updated records and ensured a welcoming environment, fostering trust through effective communication and attention to detail.
Hotel Front Desk Receptionist/Call Center Representative
J&A Hotel
Nov 2021 - Jan 2025 (3 years 2 months)
In this role, I welcomed guests, confirmed reservations, and addressed inquiries to enhance guest satisfaction. I provided exceptional customer service, leading to repeat guests and positive reviews while adhering to strict service guidelines.
Transcriptionist/Proofreader
Scribie
Apr 2020 - Oct 2022 (2 years 6 months)
As a remote Transcriptionist and Proofreader, I maintained confidentiality, adapted to new technologies, and ensured transcription accuracy by proofreading and editing documents according to client specifications.
Education
Degrees, certifications, and relevant coursework
Stanley hasn't added their education
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