Abena Takyiwaa

I’ve handled customer interactions and transactions across hospitality and customer service roles, from guest check-ins and check-outs to phone and email support. At Ashanti Gold Hotel, I maintained high accuracy in cash and card transactions while supporting guests through proactive problem-solving.

I also managed guest ticketing and reception duties at Supertech Secretarial and College, coordinating bookings and providing timely information. In that role, I kept financial records secure and accurate while handling communications to keep service flowing.

Later, I worked with Scancom Ltd (MTN Ghana) in customer service and data entry, supporting high volumes of interactions across in-person, phone, and email channels. I processed orders, returns, refunds, and exchanges, and maintained detailed customer records while resolving inquiries and complaints.

Now, I’m aiming to bring my customer-first approach, accuracy in cash handling, and reliable communication to a role where service quality and consistency matter.