Open to opportunities

Rosina Djornor

@rosinadjornor

Message

Customer-focused customer service professional experienced in front-desk and remote support.

Ghana

Message

What I'm looking for

I seek remote or on-site customer support roles where I can use strong communication, empathy, and problem-solving to improve client satisfaction and build lasting relationships.

I am a dedicated, customer-focused Customer Service Representative with hands-on experience in hospitality and personal services. I have worked as a hotel receptionist and currently run a self-employed nail technician and beautician practice.

My strengths include phone handling, front-desk operations, appointment management, and daily client interaction, which have helped me build strong customer relationships and generate repeat business.

I am known for clear communication, fast learning, professionalism, empathy, and a people-centered approach that improves customer satisfaction and productivity.

Fluent in English, I am well-suited for remote customer support roles and thrive in team-oriented environments where reliability and adaptability are valued.

Experience

Work history, roles, and key accomplishments

Current

Nail Technician & Beautician

Current

Self-Employed

Jan 2024 - Present (2 years)

Provide daily client-focused beauty services, manage appointments and client communications, and handle inquiries and complaints to maintain high customer satisfaction and drive repeat business.

Client Communication Appointment Management Customer Service Time Management Multitasking Customer Relationship Management

Hotel Receptionist

Hotel

Jan 2023 - Dec 2023 (11 months)

Served as first point of contact for guests, handled phone calls, inquiries and reservations, and resolved guest concerns professionally to ensure positive guest experiences.

Front Desk Operations Reserving Guest Relations Customer Service Conflict Resolution