Open to opportunities

Maxwell Nii Amu Odametey

@maxwellniiamuodamete

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Customer service professional skilled in support, data collection, and records management.

Ghana

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What I'm looking for

I seek a customer-focused role where I can apply support, data collection, and records management skills in a collaborative, quality-driven team with growth opportunities.

I am a customer service professional with experience across remote and in-person support, field data collection, and document management. I consistently handle difficult customer situations with professionalism and empathy while meeting performance goals.

My background includes roles at WeCare Solutions, Career Bounds Solutions, and Ghana Statistical Service where I managed email, live chat, inbound/outbound calls, and collected surveyed business data to inform decisions. I also supported technical writing, editing, and records processes at Ghana Judicial Service.

I bring strong workflow and records management, familiarity with tools like Zendesk, Slack, Google Sheets and Excel, and a commitment to accuracy, quality and effective team collaboration.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

WeCare Solutions

May 2024 - Jul 2025 (1 year 2 months)

Provided customer support via email and live chat, managed difficult interactions with professionalism and empathy, and contributed to team performance goal attainment.

Live Chat Email Support Customer Experience Conflict Resolution Performance Goals Zendesk Slack

Customer Service Representative

Career Bounds Solutions

Jun 2023 - May 2024 (11 months)

Handled inbound and outbound calls professionally, resolved customer concerns using internal databases and scripts, and maintained service quality standards.

Call Center Operations Outbound Calling Customer Experience CRM Scripted Support Data Entry Excel Google Sheets

Field Officer

Ghana Statistical Service

Sep 2022 - May 2023 (8 months)

Collected survey data from sampled businesses and provided firmographic analysis to inform business decisions during a contract field operation.

Survey Field Research Data Entry Data Analysis Reporting Workflow Management

Assistant Document Manager

Ghana Judicial Service

Feb 2021 - Jul 2022 (1 year 5 months)

Managed technical writing, editing, and file maintenance to ensure accuracy and completeness, and tracked investigations and quality findings through detailed documentation.

Records Management Technical Writing Document Control Quality Assurance Data Entry Workflow Management Excel

Front Desk Officer

Blue Royal Hotel

Jun 2018 - Aug 2020 (2 years 2 months)

Served guests via phone and in-person, managed challenging customer situations with empathy, and assisted in organizing events and group accommodations.

Customer Experience Event Coordination Conflict Resolution CRM