Open to opportunities

elizabeth abass

@elizabethabass

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Dynamic professional passionate about exceptional customer service.

Ghana

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth in customer service.

I am a dynamic and responsible professional with a passion for delivering exceptional customer service in fast-paced dining environments. With over two years of experience in hospitality, I excel at creating a welcoming atmosphere and ensuring a seamless guest experience. My strong communication skills and attention to detail allow me to effectively manage reservations, coordinate seating, and address guest inquiries with ease.

Throughout my career, I have thrived in team-oriented settings, dedicated to fostering positive relationships with both guests and customers. I recently completed a Digital Customer Service Training Program with Generation Ghana, where I developed robust proficiency in digital customer service principles. I am eager to contribute my enthusiasm and organizational skills to enhance the quality dining experience for all guests.

Experience

Work history, roles, and key accomplishments

Digital Customer Service Trainee

Generation Ghana

Oct 2023 - Nov 2023 (1 month)

Completed an intensive training program focused on developing essential skills for customer service roles. Gained proficiency in digital customer service principles and CRM tools, ensuring high customer satisfaction in multinational environments.

CRM Tools Live Chat Communication Skills Problem Solving Customer Satisfaction Interpersonal Skills Time Management

Receptionist

Pantang Nurses Training College

Oct 2023 - Nov 2023 (1 month)

Provided professional and friendly service to guests, welcomed visitors, and managed email communications. Anticipated guest needs and ensured timely responses to inquiries.

Customer Service Communication Skills Time Management Problem Solving

Front Office Attendant

Erata Hotel

Oct 2021 - Oct 2023 (2 years)

Provided proactive support to customers, coordinated appointments, managed reservations, and ensured a seamless dining experience. Handled customer inquiries and payment issues while maintaining a calm demeanor with dissatisfied guests.

Customer Service Communication Skills Problem Solving Team Coordination Payment Processing Conflict Resolution Time Management

Education

Degrees, certifications, and relevant coursework

Generation Ghana

Digital Customer Service Training Program, Customer Service

2024 - 2024

Completed an intensive Digital Customer Service Training Program, focusing on essential skills required for professional customer service roles, including practical and theoretical knowledge.

Accra Technical University

Higher National Diploma, Hotel, Catering and Institutional Management

2015 - 2019

Studied Hotel, Catering and Institutional Management, focusing on the principles and practices of hospitality management, including customer service, food and beverage management, and operational procedures.