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Stanley Omoigui

@stanleyomoigui

Customer Service Representative at Galaxy Tech who resolved software issues and supported customers across phone, email, chat, and tickets.

Nigeria

Message

At Galaxy Tech (USA), I handled inbound and outbound customer interactions by phone, email, live chat, and ticketing platforms, providing service-related assistance for software. I diagnosed login, connectivity, system, and software issues, and documented support tickets and follow-up actions.

At Providha Fun City, I assisted guests with ticket bookings, reservations, event schedules, and payments. I resolved service complaints and promoted relevant entertainment packages and VIP experiences based on guest needs.

At TwinWaters Entertainment Centre, I generated and converted sales opportunities through outbound calls, social media outreach, referrals, and direct engagement. I identified customer needs, prepared quotations, negotiated booking terms, and recommended premium packages and experiences.

Experience

Work history, roles, and key accomplishments

Live Chat Support Agent

Galaxy Tech (USA)

Jun 2025 - Jul 2026 (1 year 1 month)

Handled high-volume inbound and outbound customer interactions via phone, email, live chat, and ticketing platforms, providing service-related assistance for software. Diagnosed and resolved customer technical issues by troubleshooting system errors, login problems, connectivity issues, and software faults.

Customer Service Technical Support Troubleshooting Ticketing Systems Communication Skills Problem Solving

Customer Service Representative

Providha Fun City

Aug 2023 - May 2025 (1 year 9 months)

Handled high-volume inbound customer calls and inquiries, assisting guests with ticket bookings, reservations, event schedules, admission fees, and operating hours. Resolved customer complaints and service-related issues concerning ticketing, reservations, payments, cancellations, refunds, event changes, and facility concerns.

Customer Service Call Handling Complaint Resolution Booking Management Revenue Generation Communication Skills

Sales Representative

TwinWaters Entertainment Centre

Sep 2020 - Jul 2023 (2 years 10 months)

Generated and converted sales opportunities through outbound calls, social media outreach, networking, referrals, and direct customer engagement, promoting entertainment packages. Managed the end-to-end sales process by identifying customer needs, presenting suitable packages, preparing quotations, and negotiating booking terms.

Sales Outbound Calls Social Media Outreach Networking Upselling Cross Selling Negotiation Customer Engagement