Open to opportunities

Sharon Kujah

@sharonkujah

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Customer service professional delivering high-volume, empathetic support and 98% first-contact resolution.

Nigeria

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What I'm looking for

I’m looking for a fast-paced customer support role where I can resolve high-volume inquiries via phone, chat, and email, use CRM tools effectively, and improve first-contact resolution, accuracy, and customer satisfaction with a supportive team.

I’m a customer service and call centre professional with 3+ years of experience handling high-volume customer inquiries across voice, chat, and email. I’m known for resolving billing disputes, subscription issues, and product complaints with empathy, accuracy, and professionalism.

In my most recent role, I managed 50+ daily inquiries and maintained a 98% first-contact resolution rate, reducing escalation volumes and repeat contact rates. I also supported visa-processing clients end-to-end by reviewing documents for accuracy and ensuring applicants understood the required documentation and application procedures.

I’ve built strong results through real-time documentation, CRM-based case tracking, and cross-functional collaboration to deliver seamless customer experiences in fast-paced environments. At LeadingEdge Consulting, I improved documentation accuracy by introducing a structured data entry review process and reducing record correction requests.

I also bring customer engagement strengths from managing social media inquiries and converting questions into confirmed outcomes. Whether it’s high-footfall event support or live broadcast coordination, I focus on listening actively, resolving conflicts quickly, and maintaining consistent service quality.

Experience

Work history, roles, and key accomplishments

Customer Experience Assistant

TravelDistrict

Jul 2025 - Apr 2026 (9 months)

Managed 50+ daily customer inquiries via phone, live chat, and email, maintaining timely, on-brand communication. Achieved a 98% first-contact resolution rate and supported visa-processing clients by verifying documents for accuracy, completeness, and compliance.

Email Support Live Chat Support Customer Complaint Resolution Document Verification First Contact Resolutions

Admin and Customer Support Assistant

LeadingEdge Consulting

May 2024 - May 2025 (1 year)

Responded to employee and client inquiries by phone and email, resolving requests within agreed turnaround times while maintaining professional service standards. Improved employee documentation accuracy by implementing a structured data-entry review process, reducing record correction requests from ~12 per month to fewer than 3.

Customer Support Data Entry Document Management Payroll Support Cross Functional Collaboration Record keeping

Customer Service & Event Manager

Tipsyfella Lounge

Nov 2021 - Feb 2024 (2 years 3 months)

Managed daily customer inquiries and resolved complaints during high-footfall events, maintaining customer satisfaction during peak service periods. Increased social media response consistency to under 2 hours per inquiry and supported event execution by coordinating bookings, service logistics, and guest experience.

Customer Complaint Resolution High Pressure Customer Support Active Listening Social Media Customer Support Conflict Resolution Customer Retention Performance Metrics Cross Functional Collaboration

Production & Communications Assistant

Smooth 98.1 FM

Apr 2021 - Sep 2021 (5 months)

Supported live show coordination in a fast-paced broadcast environment by managing production communication workflows and ensuring on-time delivery of materials. Supported audience engagement and helped draft, edit, and proofread public-facing communication content; delivered production support for ~5 shows per week without missed delivery deadlines.

Production Coordination Proofreading Audience Engagement Workflow Management