At Nexus Tech LLC, I was the first point of contact across email, live chat, and phone, handling 60+ daily support requests while maintaining a 90%+ customer satisfaction score. I helped customers with gadget onboarding, warranty explanations, setup guidance, and order tracking, escalating complex hardware issues when appropriate.
At Ezee Solutions Home Care Services, I handled more than 100 inbound and outbound calls daily from prospective students and families. I documented calls, enquiries, and follow-ups in the CRM with 99% accuracy, and followed up with families and enrolled students to address concerns.
At Gold Coast Property, I connected prospective renters and buyers with suitable property-viewing options and coordinated schedules across properties and agents. I also maintained CRM records of calls and follow-ups to help prevent missed contact with warm leads.
