SD
Open to opportunities

Stanley Dobinson

@stanleydobinson

Junior IT Support Engineer with strong problem-solving skills.

Zimbabwe
Message

What I'm looking for

I am looking for a role that offers growth opportunities and values teamwork.

I am a dedicated Junior IT Support Engineer with extensive experience in supporting clients across a diverse portfolio of businesses. My expertise lies in monitoring and maintaining computer systems and networks, both onsite and remotely. I pride myself on my ability to explain complex concepts in a user-friendly manner, ensuring that clients feel supported and informed throughout the troubleshooting process.

In my previous roles, I have successfully installed and configured computer systems, diagnosed hardware and software faults, and managed service requests efficiently. I have a strong background in various technologies, including Windows operating systems, Office365, and Azure, which allows me to stay current with the latest advancements in the field. My commitment to providing excellent customer service and my proactive approach to problem-solving have consistently resulted in high levels of client satisfaction.

Experience

Work history, roles, and key accomplishments

WW

Junior IT Support Engineer

WWCS

Mar 2023 - Sep 2024 (1 year 6 months)

Monitored and maintained computer systems and networks, both on-site and remotely, ensuring optimal performance and minimal downtime. Diagnosed and resolved hardware and software faults, configured systems, and managed user accounts and access.

TL

Telecoms Engineer

Transport for London

Apr 2022 - Mar 2023 (11 months)

Maintained, troubleshot, and installed telecom equipment and facilities, including electronic switches, mainframe servers, and radio communication systems. Conducted engineering research and surveys to ensure effective operation and future scalability of telecommunication structures.

TL

Signal Engineer

Transport for London

Mar 2008 - Apr 2022 (14 years 1 month)

Managed and delivered projects, setting quality and performance standards while assessing and mitigating risks. Ensured compliance with company policies and procedures, consistently achieving high client satisfaction.

Education

Degrees, certifications, and relevant coursework

UN

Unknown

Level 2 Certificate, IT User Skills

Completed a Level 2 qualification in IT User Skills, enhancing proficiency in various IT applications and systems. Developed practical skills for effective use of information technology in a professional environment.

UN

Unknown

Level 3 BTEC, Data Communications Cable Installation (Fiber Optics)

Achieved a BTEC Level 3 in Data Communications Cable Installation, specializing in fiber optics. Gained expertise in the installation and maintenance of advanced data communication infrastructure.

UN

Unknown

Level 2 Certificate, Data Communication Cabling

Obtained City & Guilds Level 2 certification in Data Communication Cabling. Developed foundational skills in installing and maintaining data communication networks.

UN

Unknown

Level 2 NVQ, Signaling Works Testing

Completed NVQ Level 2 in Signaling Works Testing Module 5. Acquired specialized knowledge and practical skills in testing signaling systems.

CI

CISI

Module Unit 2, Securities

Completed CISI Module Unit 2: Securities. Gained knowledge in the principles and practices of securities.

CI

CISI

Module Unit 1, FSA Financial Regulation (IAQ)

Completed CISI Module Unit 1: FSA Financial Regulation (IAQ). Studied the regulatory framework of financial services.

CI

CISI

Module 1, Introduction to Securities & Investments

Completed CISI Module 1: Introduction to Securities & Investments. Gained an introductory understanding of securities and investments.

UN

Unknown

Part 1 & 2, Electrical Installation

Completed Electrical Installation C&G Part 1 & 2. Acquired comprehensive knowledge and practical skills in electrical installations.

UN

Unknown

Certificate, Health & Safety in Construction & Building Environment

Completed Health & Safety in Construction & Building Environment. Gained essential knowledge in safety practices within the construction industry.

UN

Unknown

GCSE, General Studies

Achieved GCSE qualifications. Developed foundational academic skills across various subjects.

UN

Unknown

Level 2 NVQ, Electrical Installation

Completed NVQ Level 2 in Electrical Installation. Gained practical skills and knowledge in electrical installation work.

UN

Unknown

GNVQ, Construction & Building Environment

Completed GNVQ in Construction & Building Environment. Acquired a broad understanding of the construction and building industry.

UN

Unknown

Specialist Certificate, Microsoft Office

Obtained Microsoft Office Specialist Certificate in Word, Excel, and PowerPoint. Demonstrated proficiency in key Microsoft Office applications.

Tech stack

Software and tools used professionally

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