Stanley Dobinson
@stanleydobinson
Junior IT Support Engineer with strong problem-solving skills.
What I'm looking for
I am a dedicated Junior IT Support Engineer with extensive experience in supporting clients across a diverse portfolio of businesses. My expertise lies in monitoring and maintaining computer systems and networks, both onsite and remotely. I pride myself on my ability to explain complex concepts in a user-friendly manner, ensuring that clients feel supported and informed throughout the troubleshooting process.
In my previous roles, I have successfully installed and configured computer systems, diagnosed hardware and software faults, and managed service requests efficiently. I have a strong background in various technologies, including Windows operating systems, Office365, and Azure, which allows me to stay current with the latest advancements in the field. My commitment to providing excellent customer service and my proactive approach to problem-solving have consistently resulted in high levels of client satisfaction.
Experience
Work history, roles, and key accomplishments
Junior IT Support Engineer
WWCS
Mar 2023 - Sep 2024 (1 year 6 months)
Monitored and maintained computer systems and networks, both on-site and remotely, ensuring optimal performance and minimal downtime. Diagnosed and resolved hardware and software faults, configured systems, and managed user accounts and access.
Telecoms Engineer
Transport for London
Apr 2022 - Mar 2023 (11 months)
Maintained, troubleshot, and installed telecom equipment and facilities, including electronic switches, mainframe servers, and radio communication systems. Conducted engineering research and surveys to ensure effective operation and future scalability of telecommunication structures.
Signal Engineer
Transport for London
Mar 2008 - Apr 2022 (14 years 1 month)
Managed and delivered projects, setting quality and performance standards while assessing and mitigating risks. Ensured compliance with company policies and procedures, consistently achieving high client satisfaction.
Team Leader
CBS Outdoor UK
Mar 2002 - Mar 2008 (6 years)
Provided relevant reports and planning support to team members and management, ensuring all parties had the necessary tools and information. Facilitated decision-making to execute projects effectively and meet deadlines.
Sales Executive
UBM Ltd
Oct 2001 - Mar 2002 (5 months)
Actively targeted and identified key senior-level decision-makers for contract procurement. Utilized cold and warm calling techniques to secure new contracts from past and potential clients.
Customer Service
Safeway's
Sep 1999 - Oct 2001 (2 years 1 month)
Consistently provided a high level of customer service, addressing customer needs and ensuring satisfaction. Maintained a positive and helpful demeanor in all customer interactions.
Education
Degrees, certifications, and relevant coursework
Unknown
Level 2 Certificate, IT User Skills
Completed a Level 2 qualification in IT User Skills, enhancing proficiency in various IT applications and systems. Developed practical skills for effective use of information technology in a professional environment.
Unknown
Level 3 BTEC, Data Communications Cable Installation (Fiber Optics)
Achieved a BTEC Level 3 in Data Communications Cable Installation, specializing in fiber optics. Gained expertise in the installation and maintenance of advanced data communication infrastructure.
Unknown
Level 2 Certificate, Data Communication Cabling
Obtained City & Guilds Level 2 certification in Data Communication Cabling. Developed foundational skills in installing and maintaining data communication networks.
Unknown
Level 2 NVQ, Signaling Works Testing
Completed NVQ Level 2 in Signaling Works Testing Module 5. Acquired specialized knowledge and practical skills in testing signaling systems.
CISI
Module Unit 2, Securities
Completed CISI Module Unit 2: Securities. Gained knowledge in the principles and practices of securities.
CISI
Module Unit 1, FSA Financial Regulation (IAQ)
Completed CISI Module Unit 1: FSA Financial Regulation (IAQ). Studied the regulatory framework of financial services.
CISI
Module 1, Introduction to Securities & Investments
Completed CISI Module 1: Introduction to Securities & Investments. Gained an introductory understanding of securities and investments.
Unknown
Part 1 & 2, Electrical Installation
Completed Electrical Installation C&G Part 1 & 2. Acquired comprehensive knowledge and practical skills in electrical installations.
Unknown
Certificate, Health & Safety in Construction & Building Environment
Completed Health & Safety in Construction & Building Environment. Gained essential knowledge in safety practices within the construction industry.
Unknown
GCSE, General Studies
Achieved GCSE qualifications. Developed foundational academic skills across various subjects.
Unknown
Level 2 NVQ, Electrical Installation
Completed NVQ Level 2 in Electrical Installation. Gained practical skills and knowledge in electrical installation work.
Unknown
GNVQ, Construction & Building Environment
Completed GNVQ in Construction & Building Environment. Acquired a broad understanding of the construction and building industry.
Unknown
Specialist Certificate, Microsoft Office
Obtained Microsoft Office Specialist Certificate in Word, Excel, and PowerPoint. Demonstrated proficiency in key Microsoft Office applications.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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