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Yinka Olatunde

@yinkaolatunde

Message

IT support analyst focused on Windows systems, networking, and user-centered problem solving.

Zimbabwe

Message

What I'm looking for

I seek a hands-on IT support role emphasizing Windows systems, Active Directory administration, networking troubleshooting, strong documentation practices, and opportunities to grow with CompTIA certifications.

I am an IT Support Analyst with hands-on experience troubleshooting Windows OS and application issues, administering user accounts via Active Directory, and resolving DNS and IP connectivity problems. I improved resolution speed by 25% through efficient incident handling, documentation, and use of ticketing systems.

I prioritize clear communication and customer service, providing phone support and step-by-step guidance to non-technical users while applying endpoint security best practices and escalating incidents appropriately. I am pursuing CompTIA A+ and Network+ to expand my technical capabilities and support continuous service improvement.

Experience

Work history, roles, and key accomplishments

Current

IT Support Analyst

Current

Independent IT Support Practice

Provided Windows OS and application support, resolving 40+ issues and improving resolution speed by 25%; administered Active Directory user provisioning and password resets while documenting solutions in a knowledge base.