MMMatthew Mullin
@matthewmullin
Highly adaptable IT support specialist with proven technology solutions expertise.
ZimbabweWhat I'm looking for
As an IT Support Specialist, I bring a wealth of experience in delivering technology solutions that enhance business functionality. My expertise spans customer service, technical support, PC maintenance, and system administration. I am committed to driving operational improvements through the strategic implementation of standards and processes.
In my current role at Direct Office Services, I provide on-demand IT support to company leadership and staff, ensuring efficient troubleshooting and maintenance of hardware/software systems. My previous experience as an Account Executive at Lightspeed HQ involved leading the implementation of their X Series POS system, where I developed and delivered technical training sessions that significantly improved customer adoption rates.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
Direct Office Services
Mar 2024 - Present (1 year 3 months)
Provided on-demand IT support to company leadership and staff, ensuring efficient troubleshooting and maintaining hardware/software systems (Windows, macOS). Configured and maintained wired and wireless network systems to support daily business operations. Advised leadership on cost-effective technology solutions, enhancing productivity and streamlining operations.
Remote Account Executive
Lightspeed HQ
Jun 2021 - Dec 2023 (2 years 6 months)
Led the implementation and troubleshooting of Lightspeed's X Series POS system, ensuring seamless adoption and reducing onboarding friction for customers. Developed and delivered technical training sessions on POS system configuration, API integrations, and troubleshooting best practices. Provided technical support via live demonstrations, resolving software misconfigurations and data migration ch
Education
Degrees, certifications, and relevant coursework
KUKean University
Bachelor of Arts, Criminal Justice
Completed a Bachelor of Arts in Criminal Justice. Gained foundational knowledge in the field of criminal justice.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
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