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Stanislav MedvedSM
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Stanislav Medved

@stanislav-medved

Customer Support & Player Support specialist with experience in gaming, technical support, LQA and community management. Open to remote roles.

Georgia
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What I'm looking for

I'm looking for a remote Customer Support or Technical Support role where I can use my experience with customer communication, troubleshooting, escalations and high-volume support. I'm also open to Player Support and LQA opportunities.

Customer Support and Player Support specialist with experience across gaming, technical support, localization QA and community management.

I have worked with high-volume customer support, technical and account-related issues, escalations, bug reporting and verification, localization testing, moderation and player feedback.

My background includes customer support at Yandex Delivery, LQA and operations support at 3K, and community management in the gaming industry, where I also managed a small community team.

I am particularly interested in remote Customer Support, Player Support, LQA and customer operations roles. Native Russian speaker with B2 English.

Experience

Work history, roles, and key accomplishments

3K logoK

Operations Manager | LQA

Jan 2026 - Mar 2026 (2 months)

Tested localized game content and UI to ensure quality and consistency.

Reviewed promotional materials to align with local player expectations.

Communicated with the development team regarding technical and integration-related issues, including in Chinese.

Reported and verified bugs, focusing on player-facing issues and overall game quality.

IT-INCUBATOR logoIT

PM Mentor

May 2024 - Jan 2026 (1 year 8 months)

•Project management (for the internship/​practicum)

•Conflict resolution

•Online meeting organization

•Task distribution

•Analyzing project completion speed and creating initiatives to increase the efficiency of the internship/​practicum

•Supervising 20+ Project Managers and their teams

Yandex Delivery logoYD

Client Support Engineer

Jul 2024 - Jan 2025 (6 months)

Provided high-volume voice support to couriers, resolving order-related and communication issues in a fast-paced delivery environment.

Assessed order cancellation requests according to service procedures and communicated decisions and next steps clearly.

Guided couriers through difficult customer interactions while maintaining calm and structured communication.

Documented each call with a co

TachiTech logoTA

Project Manager

Mar 2022 - May 2024 (2 years 2 months)

•Supervised the development of a multi-functional project.

•Utilized tools such as Jira, Miro, Google Sheets, Figma, Trello, and Gantt charts.

•Followed Agile methodologies and collaborated closely with the development team.

Freelance logoFR

On roof air conditioning blocks tester

Jan 2012 - Apr 2024 (12 years 3 months)

Overclock the blocks for heat and cold, and screenshot the results. Sometimes halp with cleaning and installation in-door modules.

TachiTech logoTA

IT Project Manager

Mar 2022 - Mar 2024 (2 years)

Worked as IT Project Manager at TachiTech.

INFIPLAY logoIN

Project Manager

Sep 2020 - Dec 2020 (3 months)

•Monitored cross-functional team performance, including customer support, community management, and other departments.

•Communicated with international partners regarding community events

Freelance logoFR

Muay Thai Instructor

Jan 2012 - Jul 2020 (8 years 6 months)

i was teaching peaple old Muay Thay - Muay Boran and Krabi Krabong in-door and out-door.

Freelance logoFR

Courier

Jan 2012 - Jul 2020 (8 years 6 months)

Worked as Courier at Freelance.

Destiny.Games logoDE

Technical Support Specialist

Nov 2010 - Feb 2012 (1 year 3 months)

I have experience in game support, community management, and localization QA.

I worked in high-volume environments, handling up to ~200 tickets per shift, helping players with technical issues, account problems, and in-game situations.

I focus on clear communication and solving problems quickly, especially when players are frustrated.

I also have experience reporting bugs, working with game tea

Education

Degrees, certifications, and relevant coursework

HI

Humanitarian Ecological Institute

Bachelor's Degree, Organization management manager

2004 - 2008

Grade: N/A

Activities and societies: N/A

Bachelor's degree in Humanities.

Tech stack

Software and tools used professionally

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