I'm looking for a remote Customer Support or Technical Support role where I can use my experience with customer communication, troubleshooting, escalations and high-volume support. I'm also open to Player Support and LQA opportunities.

Stanislav Medved
@stanislav-medved
Customer Support & Player Support specialist with experience in gaming, technical support, LQA and community management. Open to remote roles.
What I'm looking for
Customer Support and Player Support specialist with experience across gaming, technical support, localization QA and community management.
I have worked with high-volume customer support, technical and account-related issues, escalations, bug reporting and verification, localization testing, moderation and player feedback.
My background includes customer support at Yandex Delivery, LQA and operations support at 3K, and community management in the gaming industry, where I also managed a small community team.
I am particularly interested in remote Customer Support, Player Support, LQA and customer operations roles. Native Russian speaker with B2 English.
Experience
Work history, roles, and key accomplishments
Tested localized game content and UI to ensure quality and consistency.
Reviewed promotional materials to align with local player expectations.
Communicated with the development team regarding technical and integration-related issues, including in Chinese.
Reported and verified bugs, focusing on player-facing issues and overall game quality.
•Project management (for the internship/practicum)
•Conflict resolution
•Online meeting organization
•Task distribution
•Analyzing project completion speed and creating initiatives to increase the efficiency of the internship/practicum
•Supervising 20+ Project Managers and their teams
Provided high-volume voice support to couriers, resolving order-related and communication issues in a fast-paced delivery environment.
Assessed order cancellation requests according to service procedures and communicated decisions and next steps clearly.
Guided couriers through difficult customer interactions while maintaining calm and structured communication.
Documented each call with a co
•Supervised the development of a multi-functional project.
•Utilized tools such as Jira, Miro, Google Sheets, Figma, Trello, and Gantt charts.
•Followed Agile methodologies and collaborated closely with the development team.
Overclock the blocks for heat and cold, and screenshot the results. Sometimes halp with cleaning and installation in-door modules.
Worked as IT Project Manager at TachiTech.
Education and practice (work on 10 yandex and their partners projects).
•Monitored cross-functional team performance, including customer support, community management, and other departments.
•Communicated with international partners regarding community events
Communicate with developers and partners, runs community processes (social media platforms and support), form finance documentation about salary, work with gm programs.
Runs community processes, answer users feedback in stores (App store, Play google and App gallery), form posts in social media.
Worked as Courier at Freelance.
I have experience in game support, community management, and localization QA.
I worked in high-volume environments, handling up to ~200 tickets per shift, helping players with technical issues, account problems, and in-game situations.
I focus on clear communication and solving problems quickly, especially when players are frustrated.
I also have experience reporting bugs, working with game tea
Education
Degrees, certifications, and relevant coursework
Humanitarian Ecological Institute
Bachelor's Degree, Organization management manager
2004 - 2008
Grade: N/A
Activities and societies: N/A
Bachelor's degree in Humanities.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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