shivraj singh
@shivrajsingh3
Customer Support Manager with i-gaming experience, consistently delivering strong KPIs and high CSAT.
Russian FederationWhat I'm looking for
I’m a Customer Support Manager with experience in i-gaming support, focused on delivering strong KPIs and excellent CSAT. As a VIP Support Quality Manager, I reviewed chats to ensure they adhered to support KPIs like first response time and AHT, then escalated where needed.
In my Customer Support Manager role, I owned customer support for an I-gaming B2C brand, resolving questions around deposit, withdrawal, bets, and bonuses. I maintained a KPI score of 90+ throughout my time, and I’m now looking for new challenges as a customer support manager or team lead.
Experience
Work history, roles, and key accomplishments
VIP Support Quality Manager
NDA (I-gaming)
Jul 2023 - Jun 2025 (1 year 11 months)
Reviewed support chats and ensured they met support KPIs including first response time and AHT for a VIP I-gaming segment. Left the role when the company planned a restructure.
Customer Support Manager
NDA (I-gaming)
Jan 2021 - Jun 2023 (2 years 5 months)
Managed customer support for an I-gaming B2C brand, resolving inquiries related to deposits, withdrawals, bets, and bonuses. Maintained a KPI score of 90+ throughout employment.
Provided seller support for Amazon, assisting sellers with Seller Central and other selling-related issues. Supported sellers primarily from North America and Europe.
Education
Degrees, certifications, and relevant coursework
shivraj hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Russian FederationAuthorized to work in
Job categories
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