Илья Тимофеев
@0003189
Customer Success and Product Operations leader improving retention, revenue, and scalable customer experiences across SaaS and gaming.
Russian FederationWhat I'm looking for
I’m a Customer Success and Product Operations professional with 9+ years of experience across Gaming, EdTech, SaaS, Customer Experience, Sales, and Operations. I’ve built a reputation for increasing revenue, improving retention, and turning complex customer needs into scalable, customer-facing processes.
At LegionFarm, I owned customer experience and operational improvement initiatives, increased monthly revenue by 13%, and reduced refund rates from 26% to 9%. I managed 90 active customers simultaneously and led a team of 20 coaches, while designing customer journey improvements and supporting UX optimization.
I also developed community engagement programs and events through Discord, helping build and support thriving gaming communities. Earlier roles included international outbound sales in the US market and customer service leadership, which strengthened my stakeholder management, project coordination, and customer-focused execution.
Experience
Work history, roles, and key accomplishments
Product Manager
LegionFarm
Dec 2021 - Present (4 years 7 months)
Owned customer experience and operational improvement initiatives. Increased monthly revenue by 13%, reduced refund rates from 26% to 9%, managed 90 customers, and led a team of 20 coaches; also built community engagement programs via Discord.
International Sales Specialist
Care Group
Mar 2019 - Sep 2020 (1 year 6 months)
Managed outbound sales to English-speaking customers in the US market, developing relationships and working toward sales targets.
Manager
Cinema Park
Nov 2018 - Mar 2019 (4 months)
Led customer service and sales performance activities, handling conflict resolution while achieving KPI targets.
Tender & Procurement Specialist
VOMZ / SZTU / ATTEK GROUP
Jan 2016 - Jan 2018 (2 years)
Managed commercial and government tenders, including negotiations, compliance, and contract administration; built a tender department from scratch at SZTU.
Product Quality Assurance Specialist
LegionFarm
Held a Product Quality Assurance Specialist role at LegionFarm as part of career progression from Product Manager.
Customer Support Specialist
LegionFarm
Held a Customer Support Specialist role at LegionFarm as part of career progression from Product Manager.
Education
Degrees, certifications, and relevant coursework
Russian Customs Academy
Bachelor's Degree, World Economy
Earned a Bachelor's Degree in World Economy from the Russian Customs Academy, completed in 2015.
Moscow Suvorov Military School
Suvorov Military School program, Military education
Completed studies at Moscow Suvorov Military School in 2010.
Tech stack
Software and tools used professionally
Availability
Location
Russian FederationAuthorized to work in
Job categories
Skills
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