Open to opportunities

Yenebon Holdings Ogon

@holdinzz

Message

Customer support and sales specialist driving VIP retention, fast technical resolution, and CRM optimization.

Georgia

Message

What I'm looking for

I seek a customer-facing role that leverages CRM and technical troubleshooting to improve retention, emphasize collaboration, and offer growth into support operations or customer success.

I am a customer support and sales professional with four years of experience delivering high-volume client management and VIP customer retention. I combine technical troubleshooting with consultative selling to improve customer outcomes.

At Ace Game I managed live chat support with sub-2-minute response times and a 95% first-contact resolution rate, while increasing VIP retention by 25% and maintaining a 4.8/5.0 satisfaction score.

Previously I coordinated logistics as a dispatcher maintaining a 98% on-time delivery rate and supported operations and administration as a personal assistant, producing market research and executive reports. I also handled CRM-driven enrollment and client outreach at an education provider, contacting 40+ prospective clients daily.

I hold a Master’s in Data Science and a BSc in Electronics and Nanoelectronics Engineering, and I’m fluent in English and Russian. I seek roles where I can combine technical systems knowledge, CRM optimization, and customer-facing excellence to drive retention and operational improvements.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Ace Game

Mar 2025 - Oct 2025 (7 months)

- Delivered live chat customer support with average response time under 2 minutes
- Managed 30+ VIP customers and increased retention by 25% while maintaining a 4.8/5 satisfaction score and 95% first-contact resolution.

Live Chat Support CRM Customer Retention Technical Troubleshooting Escalation Management Performance Metrics

Dispatcher

2106 Transport LLC

Oct 2024 - Feb 2025 (4 months)

Coordinated logistics for 50+ daily deliveries, optimized routing via GPS tracking to maintain a 98% on-time delivery rate and resolved scheduling conflicts across drivers, customers, and warehouses.

Logistics Coordination GPS Scheduling Last Mile Delivery

Personal Assistant

Entrepreneur

Apr 2023 - Jan 2024 (9 months)

Provided executive support including market research, competitive analysis, vendor sourcing, scheduling, travel planning, and preparation of presentations and business reports to inform decisions.

Market Research Competitive Analysis Executive Support Sourcing Scheduling Report Writing

Customer Support Representative

Kodland Coding School

Feb 2021 - Mar 2023 (2 years 1 month)

Contacted 40+ prospective clients daily, managed CRM to track enrollments and student records, monitored attendance and coordinated with teachers to resolve scheduling and technical issues, maintaining high client satisfaction.

CRM Management Enrollment Student Relations Data Entry