Looking for a job

Polina Belova

@polinabelova

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5+ years of technical support management and cross-role experience with a deep technical background.

Taiwan

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What I'm looking for

I am looking for a job that offers an interesting and challenging project, where I can apply my skills and continue to grow and learn. A job where I am given the opportunity to take on new responsibilities, and be part of a team that works towards a common goal. A supportive work environment where I can collaborate with colleagues and contribute to the success of the company would be ideal.

Able to educate quickly and really interested in self-development. Problem-solver, even in a high-stressed environment.

My duties mostly involved cross-role jobs, such as bug reports, team managements and process creation and improvements, QA, service delivery and server administration.

Experience

Current

Delivery Manager

Current

SOAX

Jun 2022 - Present (1 year 11 months)

- Managed technical incidents such as resolution, incident escalation process setup and incident notes.
- Automated bug bounty program.
- Participated in creation of system of technical specifications and documentation for code contributors: service registry, repository listing, and technology stack overview.

MySQL Project Management Project Planning Project Coordination Project Planning Management Technical Project Management Incident Management Process Automation Process Improvement Process Management

Technical Support Specialist

ManyChat

Feb 2019 - Oct 2021 (2 years 8 months)

24/7 communications with customers via ticketing and chat system. Solving customers tech issues, troubleshooting, OKR management, articles creation, cross-teams communications, feature testing.
Participated in "Conversations 2019" conference in Austin, TX where helped the team with customer communications and issues troubleshooting as well as help with conference preparation on site.

Writing Customer Support Manual Testing

Technical Support Manager

SOAX

Sep 2021 - Jun 2022 (9 months)

- implemented alerting system and set the alerts,
- implemented the most suitable cross departments communication,
- wrote processes and product features articles and guides,
- implemented a proccess of OKR task management,
- tested new features as a QA together with CTO and dev team,
- set SDK creation process with dev team,
- gained skills with Grafana, Redash, Portainer and Cloudfare.

Technical Support Specialist

Ecwid by Lightspeed

Mar 2018 - Aug 2018 (5 months)

- provided technical support to our customers over the live-chats and via e-mail;
- used troubleshooting techniques to quickly and efficiently investigate the source of customer issues and provide a prompt and appropriate solution, including creation of CSS and HTML custom scripts,
- documented and tracked customer issues and resolutions.

CSS HTML Manual Testing Customer Support