Open to opportunities

Самарбек Болтобаев

@0005403

Message

I resolve technical issues and improve AI data quality.

Russian Federation

Message

What I'm looking for

I'm seeking a remote Customer Support, Technical Support, Help Desk, AI Prompt Engineering, or Data Annotation role where I can apply structured thinking, attention to detail, clear written communication, and LLM-based problem-solving.

I provide remote technical support for international clients, troubleshooting complex user issues through Zendesk and Freshdesk while keeping customer experience and efficient resolution front and center.

In customer support, I've managed 100+ chat and email inquiries weekly while maintaining a 95%+ CSAT rate. I've handled account, payment, and product troubleshooting, escalated complex bugs, and contributed to knowledge-base and FAQ improvements.

I've also built practical experience using LLMs for problem-solving, workflow automation, prompt engineering, context management, AI-output evaluation, and data structuring. My background in competitive chess, detailed artwork, and live music helps me bring calm problem-solving, precision, and active listening to support and data tasks.

Experience

Work history, roles, and key accomplishments

Current

IT Support Specialist

Current

Freelance

Jan 2026 - Present (7 months)

Providing high-quality remote technical support for international clients. Proficient in handling complex technical inquiries, troubleshooting, and resolving user issues using ticketing systems like Zendesk and Freshdesk. Focused on delivering excellent customer experience and efficient problem-solving in a fast-paced environment.

Technical Support Zendesk Freshdesk Дизайнер продукту Customer Support

Current

Customer Support Specialist

Current

Remote / Client Services

Jan 2024 - Present (2 years 7 months)

Managed high-volume chat and email interactions, resolving 100+ inquiries weekly with a 95%+ customer satisfaction (CSAT) rate. Conducted initial troubleshooting for account, payment, and product issues, escalating complex bugs to technical teams. Contributed to the internal knowledge base and FAQs, improving overall team workflow efficiency.

Customer Service Sales Specialist

Consumer Electronics

Jan 2023 - Jan 2024 (1 year)

Consulted customers on technical specifications, hardware compatibility, and product features. Managed customer feedback, resolved service disputes, and provided post-purchase support.