Open to opportunities

João Sacuaiela

@joaosacuaiela

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Customer Experience Leader passionate about data and AI solutions.

Russian Federation

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What I'm looking for

I seek a role that fosters innovation and leverages technology to enhance customer experiences.

As a Customer Experience Leader with a strong foundation in Mechatronics Engineering, I bring a unique blend of technical expertise and customer service management to the table. My journey began at Kazan State Power Engineering University, where I am currently pursuing my degree. This academic background fuels my passion for integrating technology and automation into customer service processes.

Throughout my professional career, I have successfully led teams in various roles, including as a Customer Center Manager at Kyobi Marketing Solutions, where I achieved a remarkable 95% customer satisfaction rate. My experience in telemarketing and technical support has equipped me with the skills to analyze data and implement service improvements effectively, ensuring that customer needs are met efficiently and innovatively.

Experience

Work history, roles, and key accomplishments

Current

Freelance Content Writer

Current

Various Clients

Dec 2022 - Nov 2024 (1 year 11 months)

Created engaging blog posts and articles, boosting clients’ online visibility and audience engagement. Researched and crafted content strategies aligned with SEO and digital marketing best practices.

Content Writing SEO Digital Marketing

Telemarketing Manager

Telemarketing SP

Aug 2021 - Nov 2022 (1 year 3 months)

Managed omnichannel customer support (chat/email), developing tutorials and FAQs that reduced direct inquiries by 25%. Analyzed interaction data to identify trends and implement service improvements.

Omni Channel Support Data Analysis Customer Support FAQ Development

Customer Center Manager

Kyobi Marketing Solutions

Sep 2019 - Nov 2020 (1 year 2 months)

Led a call center team, achieving 95% customer satisfaction through CRM optimization and workflow management. Streamlined internal processes using Zendesk and Intercom, reducing resolution time by 30%.

Customer Service Zendesk Intercom Team Leadership

Education

Degrees, certifications, and relevant coursework

Kazan State Power Engineering University

Bachelor of Engineering, Mechatronics Engineering

2024 -

Activities and societies: I take advantage of events and conferences to network with professionals in my field and build relationships that may be valuable in the future. I get involved in volunteer activities that help the community and also enrich my resume.

Currently, I am pursuing a degree in Mechatronics Engineering, aiming to integrate technology, automation, and management insights to streamline processes and deliver innovative solutions.