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Staicy Onyancha

@staicyonyancha

Operations and customer experience coordinator delivering invoice accuracy, ERP-driven workflows, and clear stakeholder communication.

Kenya

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What I'm looking for

I’m looking for an operations/administrative role where I can run ERP/CRM-based workflows, own invoice and payment follow-ups, and produce daily KPI reports while coordinating stakeholders in a fast-paced environment.

I’m a highly organized Administrative and Operations Professional with experience in administrative coordination, client communication, invoice processing, and workflow management. I support day-to-day business operations in fast-paced environments by maintaining accurate records, coordinating stakeholders, and ensuring operational documentation is complete and accessible.

In my Logistics Operations & Customer Experience Coordinator role, I coordinate stakeholder communications and operational meetings, prepare operational reports and management updates, and track action items and deadlines to maintain operational continuity. I also manage correspondence with suppliers, customers, clearing agents, and internal stakeholders, while supporting expense documentation, invoice processing, and payment follow-ups with accurate record management.

I bring strong ERP/CRM and reporting capabilities, including system administration using ERP and CRM systems, Zoho Books, and Excel-based processes. I’m recognized for professionalism, attention to detail, multitasking, and the capacity to manage multiple priorities while delivering responsive, high-quality administrative and operational support.

Experience

Work history, roles, and key accomplishments

Current

Logistics Ops & Customer Coordinator

Current

Junubin Logistics Ltd.

Feb 2026 - Present (5 months)

Coordinated stakeholder communications, operational meetings, and follow-ups to ensure timely completion of deliverables. Prepared operational reports and managed correspondence, records, invoice processing, and payment follow-ups.

Stakeholder Management Operational Reporting Documentation Management Invoice Processing Payment Follow Up Record keeping Meeting Coordination Schedule Coordination KPI Reporting

Office Administrator & Ops Support

Econo Heat Kenya

Jan 2025 - Apr 2025 (3 months)

Supported office administration and operations by preparing meeting materials, coordinating travel/logistics, and maintaining organized records. Managed operational orders and invoice processing, coordinated suppliers and internal teams, and assisted finance with invoice reconciliation and payment follow-ups using Zoho Books and CRM systems.

Travel Logistics Coordination Invoice Processing Record keeping Payment Follow Up Zoho Books CRM Systems

Inventory & Merchandising Coordinator

Treasure Communications

May 2024 - Dec 2024 (7 months)

Inventory & merchandising coordination role at Treasure Communications, supporting inventory-focused operations during the stated period.

Sales Support Assistant

Treasure Communications

Dec 2023 - Apr 2024 (4 months)

Coordinated customer orders and operational follow-ups to support product distribution and fulfilment. Reviewed customer accounts and product records, maintained operational communication records, and coordinated with warehouse and logistics teams to support deliveries.

Operational Follow Ups Quotation Management Operational Reporting Customer Service

Sales & Administrative Intern

Car and General

Aug 2023 - Nov 2023 (3 months)

Sales and administrative internship role at Car and General during the stated period.

Export Container Ops Intern

Ignazio Messina & C

Dec 2022 - Jun 2023 (6 months)

Prepared export dispatch and container movement reports and monitored container arrivals to support timely shipment coordination. Updated tracking in AFSYS and supported transport/depot invoice processing, export payment follow-ups, and shipping documentation management.

AFSYS Shipment Tracking Payment Follow Up Release Procedures

Import Logistics Officer Intern

Ignazio Messina & C

Dec 2022 - Jun 2023 (6 months)

Reviewed import documentation for incoming and outgoing shipments to support compliance and operational completeness. Prepared invoices, manifests, and delivery orders and handled inbound calls and email correspondence for import operations.

& Compliance Manifests ORDERS Inbound Calls

Human Resource Trainee

National Industrial Training Authority (NITA)

May 2021 - Jul 2021 (2 months)

Human resource trainee role at National Industrial Training Authority (NITA) during the stated period.

Operations Assistant

Shreeji Enterprises (K) Ltd.

May 2025 - Present (1 year 2 months)

Handled invoice processing, purchase order entry, and ERP updates to support procurement documentation and workflow tracking. Produced operational/financial reports and supported customer and supplier communication, invoice verification, and payment follow-ups.

Invoice Processing ERP Zoho Books Excel reporting Financial Reporting Documentation Management Dispatch Coordination