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Nancie Chebet

@nanciechebet

Logistics Coordinator improving supply chains through fleet dispatch, customer service, and compliance-driven operations.

Kenya

Message

What I'm looking for

I’m looking to apply my logistics coordination and customer relationship management expertise in a Senior Operations role—especially fleet optimisation and distributed team coordination—with a focus on reliable delivery, compliance, and process clarity.

I’m a results-driven Logistics Coordinator with over six years of specialised expertise optimising supply chain operations, client services, and administrative workflows. I synchronise cross-functional teams and design structured processes that reduce operational friction, eliminate documentation errors, and enhance client satisfaction.

In my current role, I orchestrate remote-first freight routing and driver dispatch schedules using real-time tracking to achieve a 97% on-time delivery rate. I manage weekly asset loads, verify Bills of Lading and Proof of Delivery 100%, maintain DOT and corporate compliance to reduce operational risk by 17%, and build communication loops with 50+ partners to keep supply chain continuity strong.

Experience

Work history, roles, and key accomplishments

Current

Logistics Coordinator

Current

Bluestar Logistics LLC

Apr 2023 - Present (3 years 3 months)

Orchestrated remote-first freight routing and driver dispatch schedules across regional borders, achieving a 97% on-time delivery rate. Verified Bills of Lading and Proof of Delivery documentation, ensured DOT/compliance adherence, and coordinated with 50+ owner-operators and freight brokers.

Fleet Dispatch Logistics Planning Route Optimization Real Time Tracking Bills Of Lading DOT Compliance Compliance Auditing Vendor Management Records Management Workflow Optimization Performance Metrics Escalation Management Communication Skills

Front Office Receptionist

The Living Adventure

Oct 2022 - Dec 2022 (2 months)

Managed front desk operations for 100+ international visitors daily, including visitor routing and secure access procedures. Coordinated digital calendar scheduling across time zones, reduced office supply costs through inventory controls, and supported travel logistics, expense vouchers, and high-volume correspondence handling.

Front Desk Operations Visitor Routing Calendar Management Inventory Control Logistics Document Control Customer Service Correspondence Management

Customer Experience Associate

Jumia Kenya

Mar 2022 - Aug 2022 (5 months)

Resolved escalated consumer grievances within SLA timelines, improving quarterly regional customer satisfaction scores by 18%. Analyzed customer service ticket data (1,000+ monthly), collaborated with technical teams on order-processing errors, produced customer experience metrics reports, and provided technical guidance to frontline agents.

Customer Service Escalation Management SLA Management Order Processing Data Analysis Performance Metrics Technical Support Documentation Customer Experience

Customer Service Associate

Jumia Kenya

Oct 2021 - Nov 2021 (1 month)

Handled 80+ daily inbound customer interactions via phone and digital ticketing systems, maintaining a 94% first-contact resolution rate. Managed customer account profiles and data entry, guided users through digital checkout paths to reduce cart abandonment by 10%, and escalated transaction glitches to engineering to minimize downtime.

Customer Service First Contact Resolutions Ticketing Systems Data Entry Account Management Data Integrity Escalation Management Technical Liaison