Open to opportunities

Stacey Gray

@staceygray

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Administrative Services Manager delivering customer-first service with 20 years of operations and invoicing experience.

United States

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What I'm looking for

I’m looking for a customer-focused administrative/ops role where I can lead daily operations, manage invoicing and accounts receivable, and provide excellent service—while helping others succeed in a positive, face-paced environment.

I’m an Administrative Services Manager with 20 years of customer service experience and a focus on maintaining a positive attitude while helping people. I enjoy working in fast-paced environments and making sure customers and teams feel supported.

Since June 2016, I’ve led day-to-day administrative operations at B3 Electric, LLC, including Responsible for daily attendance of employees, Time card entry and record management, and Invoicing for 6 million worth of completed work annually. I manage Accounts receivable, enter both Business data and financial data, and produce Weekly and monthly operations reporting.

I work closely in Quickbooks Enterprise, supporting the team with New hire orientation and safety training modules. I take ownership of clean documentation, accurate processing, and consistent reporting so operations run smoothly and stay accountable.

Before that, I served as a Customer Service Rep at Personal Finance Company (February 2013 - June 2016), where I handled excellent communication in face-paced situations—Soliciting & Collecting on Accounts, Taking full applications, Pulling Credit, Closing Loans, and Processing payments on accounts. I’ve also built strong customer-facing skills as a Communications Consultant at InTouch Communications and through years as a Server and Cashier, ensuring hospitality, order accuracy, and resolving questions with professionalism.

Experience

Work history, roles, and key accomplishments

Current

Administrative Services Manager

Current

B3 Electric, LLC

Jun 2016 - Present (10 years)

Managed daily employee attendance and timecard recordkeeping while driving invoicing for approximately $6M of completed work annually. Handled accounts receivable, business/financial data entry, and weekly/monthly operations reporting using QuickBooks Enterprise, and led new hire orientation and safety training modules.

Invoicing Accounts Receivable Data Entry Operational Reporting Safety Training

Customer Service Representative

Personal Finance Company

Feb 2013 - Jun 2016 (3 years 4 months)

Provided excellent customer service in a fast-paced environment while soliciting and collecting on customer accounts and assisting with loan applications. Completed credit pulls, closed loans, processed payments, maintained cash drawer balances, and booked retail/direct loans in computer systems to resolve customer questions.

Customer Service Account Collections Payment Processing Cash Drawer Management Problem Solving Cash Handling Retail And Direct Loan Booking

Server

Roy's BBQ

Jan 2005 - Jan 2013 (8 years)

Provided hospitality to ensure high-quality guest experiences and maintained returning customer satisfaction through a positive, service-first approach. Handled cashier duties with accurate cash drawer management, took and delivered orders via telephone, prepared meals to guest specifications, and resolved customer complaints.

Hospitality Cashiering Complaint Resolution

Communications Consultant

InTouch Communications

Nov 2010 - Jan 2011 (2 months)

Delivered customer-focused support by helping customers understand bills, resolving concerns, and recommending services to maintain account needs. Supported upgrades, new activations, and sales of cell phones, home phone service, DSL, and Directv while maintaining strong product/service knowledge.

Customer Support Billing Support Product Knowledge Account Retention And Upgrades Telecommunications Sales

Server

Nan's Restaurant

Jan 2001 - Jan 2005 (4 years)

Served guests with hospitality to deliver a high-quality restaurant experience and encouraged returning visitors through friendly, effective service. Ensured guest satisfaction, handled guest needs throughout service, and supported order-related execution.

Hospitality Serving