KaDee Kostner
@kadeekostner
Experienced administrative and customer service professional with 15 years success.
What I'm looking for
I am an experienced administrative and customer service professional with over 15 years of success in fast-paced, client-focused environments. My expertise spans data entry, HR coordination, and electronic records management, all while ensuring compliance with HIPAA regulations. I pride myself on delivering high-quality service and adapting quickly to new technologies, which has allowed me to support diverse teams effectively.
Throughout my career, I have managed various administrative tasks, including employee scheduling, performance documentation, and team communications. My role as a Beverage Supervisor and Administrative Assistant at Scarlet Pearl Casino involved collaborating with HR to maintain employee files and track attendance, enhancing operational efficiency and customer satisfaction. I have a proven track record of executing performance evaluations and implementing policies that improve service quality.
In addition to my administrative skills, I have experience in customer service and team management, having overseen day-to-day operations as a Front of House Manager at Texas Roadhouse. My ability to handle guest complaints professionally and ensure exceptional customer service through staff training has been key to my success in the industry.
Experience
Work history, roles, and key accomplishments
Beverage Supervisor/Administrative Assistant
Scarlet Pearl Casino
Oct 2021 - Apr 2025 (3 years 6 months)
Managed administrative tasks, including employee scheduling, performance documentation, and HR coordination. Handled sensitive employee medical information in compliance with HIPAA regulations while collaborating with HR on staff health and performance records.
Front of House Manager
Texas Roadhouse
May 2017 - Oct 2021 (4 years 5 months)
Oversaw day-to-day operations, including scheduling, staff performance management, and financial oversight. Utilized multi-line phone systems for customer inquiries, reservations, and team communication.
Lead Teacher
Kindercare
Jun 2014 - Jan 2016 (1 year 7 months)
Implemented classroom management strategies to maintain a positive learning environment. Fostered critical thinking skills through inquiry-based activities and discussions.
Sales Associate
Tropic Image Tan
Dec 2011 - Jun 2012 (6 months)
Managed inventory, reducing stock discrepancies by 12%. Demonstrated ability to meet and exceed sales targets by building relationships with customers and providing exceptional service.
Administrative Assistant to the General Manager
Acura of Libertyville
Aug 2011 - Dec 2011 (4 months)
Directed calls, managed executive calendars, and coordinated meetings for the General Manager. Provided administrative support, including data entry, filing, and internal communications.
Assistant Manager
Family Dollar
Mar 2010 - Jun 2011 (1 year 3 months)
Managed daily store operations, including staff training, scheduling, and inventory control. Conducted regular audits to ensure inventory accuracy and compliance with corporate guidelines.
Customer Service Representative
Carroll College
Sep 2005 - Jun 2006 (9 months)
Managed confidential records, maintaining accurate documentation and secure data handling. Adhered to all applicable laws and regulations pertaining to customer privacy rights.
Education
Degrees, certifications, and relevant coursework
Tidewater Community College
Associate of Applied Science, Early Childhood Education
Completed an Associate of Applied Science in Early Childhood Education. Also obtained three certificates pertaining to Early Childhood Education and Administrative practices.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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