Open to opportunities

Sydney Yates

@sydneyyates

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Customer Service Representative with strong problem-solving abilities.

United States

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What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

With over five years of experience as a Customer Service Representative, I have honed my skills in resolving complex customer issues and enhancing satisfaction through effective conflict resolution and technical support. My commitment to quality assurance and continuous improvement has consistently driven customer engagement and retention, making me a valuable asset to any team.

Throughout my career, I have demonstrated strong leadership abilities, particularly in high-pressure environments. My role at Consumer Cellular allowed me to achieve measurable improvements in service delivery while maintaining accurate documentation of customer interactions. I have also excelled in various positions, from serving in fast-paced restaurants to managing office operations, showcasing my versatility and dedication to providing exceptional service.

Experience

Work history, roles, and key accomplishments

Customer Service Representative III

Consumer Cellular

Jul 2023 - Jan 2025 (1 year 6 months)

Resolved complex customer issues promptly, boosting satisfaction and loyalty. Adhered to performance metrics, achieving measurable improvements in service delivery. Maintained accurate documentation of customer interactions and feedback to drive quality.

Customer Service Conflict Resolution Technical Support CRM Documentation Performance Metrics Quality Assurance

Server

Hometown Pizza

Jul 2022 - Jun 2023 (11 months)

Delivered prompt, attentive service, enhancing customer satisfaction. Ensured smooth coordination with kitchen staff for timely, accurate orders. Handled cash and generated sales reports with high accuracy and accountability.

Customer Service Order Management Sales Reporting Team Coordination

Trail Guide

Adventures of Mammoth Cave

Apr 2022 - Jun 2022 (2 months)

Led guided horseback tours while ensuring safety and engaging storytelling. Maintained horse health and readiness through daily care routines. Implemented safety protocols, creating a secure experience for all guests.

Horse Care Customer Engagement Storytelling

Server

Joe's Crab Shack

Sep 2021 - Mar 2022 (6 months)

Provided excellent customer service in a fast-paced restaurant setting. Trained new hires, reinforcing strong service standards and teamwork. Increased sales through upselling and promoting special menu items.

Customer Service Upselling Sales Teamwork

Claims Examiner

First Source

Jan 2021 - Mar 2022 (1 year 2 months)

Processed and audited insurance claims with a high degree of accuracy. Identified and mitigated fraud risk by analyzing claim trends. Updated documentation for electronic resubmission to streamline processing.

Auditing Fraud Detection Risk Mitigation Data Analysis Documentation Compliance

Service Writer / Office Manager

First Class Automotive

May 2018 - Jan 2021 (2 years 8 months)

Scheduled repairs, managed client communications, and ensured service timelines. Led billing, invoicing, payroll, and technician time management. Maintained smooth daily operations through staff coordination and scheduling.

Office Management Client Communication Scheduling Billing Invoicing Payroll Operations Management

Education

Degrees, certifications, and relevant coursework

Brown Mackie College

Associate of Applied Science, Criminal Justice

Activities and societies: Student Mentor for computer skills and academic support

Completed coursework in Criminal Law, Legal Research, Business Law, and Juvenile Justice. Gained foundational knowledge in the legal system and criminal justice principles.