Open to opportunities

Haley Jackson

@haleyjackson

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Experienced administrative professional delivering reliable operations, customer service, and sales support.

United States

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What I'm looking for

I seek a role where I can apply my administrative, customer service, and sales-support experience in a collaborative, customer-focused environment with growth and leadership opportunities.

I am an administrative professional with over 16 years of experience in sales support, customer service, and operations, proficient with Windows and Microsoft Office. I consistently deliver accurate account reconciliation, inventory control, and administrative support that improve efficiency.

In my recent role I coordinated builder interactions, processed diverse payment methods, managed overdue accounts, and optimized logistics to improve customer satisfaction. I have a strong track record resolving warranty and service issues, and I use CRM tools (Salesforce) to increase service efficiency.

I lead and train teams, manage cash handling and store audits, and bring dependable attention to detail and strong communication skills. I am willing to relocate and authorized to work in the US for any employer.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

TriSupply

Sep 2019 - Present (6 years 2 months)

Coordinated builder interactions and payment collections, processed diverse payment methods, managed overdue accounts and legal documentation, and optimized dispatch/logistics to improve customer satisfaction and operational accuracy.

Customer Service Accounts Receivable Payment Processing Inventory Control Logistics Microsoft Office Account Reconciliation CRM

Customer Service Representative

F.H. Cann & Associates

Oct 2024 - Sep 2025 (11 months)

Handled 50+ customer interactions daily with a 95% satisfaction rating, resolved 90% of inquiries on first contact, and used CRM tools to document cases and improve ticket-handling efficiency by ~30%.

Customer Support Salesforce Phone Support Ticketing Time Management

Manager

Stripes I Sunoco, LP

Nov 2016 - Sep 2019 (2 years 10 months)

Led store team to meet daily targets, managed inventory and MCLane orders, handled deposits and cashing procedures, and performed audits to ensure compliance and operational efficiency.

Team Leadership Inventory Management Cash Handling Customer Service Safety Compliance

Customer Service Representative

Conn's HomePlus

Mar 2013 - Sep 2016 (3 years 6 months)

Conducted cold calling and assisted past-due customers with payment solutions, maintained organized work area, and set up payment arrangements to improve collections and customer retention.

Collections Cold Calling Organization Compliance Cash Handling Customer Retention

Shift Manager

Pizza Hut

Jan 2009 - Mar 2013 (4 years 2 months)

Supervised shift teams to achieve daily goals, managed deposits and register transactions, ensured food prep and service quality, and conducted audits and inventory assistance to maintain operational standards.

Food Service Cash Handling Staff Training Customer Service Auditing POS