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Customer support executive with experience in e-commerce solutions.

India

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What I'm looking for

I am looking for a role that offers growth opportunities and values customer satisfaction.

My name is Shashank Avinash Tayde, and I am a dedicated customer support executive with a strong background in e-commerce solutions. I hold a Bachelor of Commerce degree from Nagpur City Premier College, where I graduated with a CGPA of 8.5. My academic journey has equipped me with essential skills in communication and problem-solving, which I have effectively applied in my professional roles.

In my recent position at Amazon Development Centre India, I managed over 40 customer calls daily, focusing on processing refunds and resolving account recovery issues. Prior to that, I worked with Pragati Tech Services, providing chat and email support for an Australian e-commerce website. My experience in these roles has honed my ability to handle customer inquiries efficiently and maintain high satisfaction levels.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

Amazon Development Centre India Pvt. Ltd.

Jun 2023 - Present (2 years)

Managed over 40 customer calls daily, efficiently processing refunds and replacements to resolve issues. Successfully resolved complex account recovery complaints, enhancing customer satisfaction.

Customer Service Call Center Operations Account Management Customer Satisfaction

Customer Support Executive

Pragati Tech Services

Feb 2022 - Present (3 years 4 months)

Provided comprehensive chat and email support for an Australian e-commerce website, utilizing Freshchat and Freshdesk platforms. Managed customer inquiries across Facebook and Instagram pages, ensuring timely and effective resolutions.

Customer Support Chat Support Email Support Freshchat Freshdesk Social Media Management

Education

Degrees, certifications, and relevant coursework

Nagpur City Premier College, Nagpur University

Bachelor of Commerce (B.Com), Commerce

Grade: 8.5

Activities and societies: Cleared Chartered Accountancy C.P.T. and Intermediate examinations in the year 2017 and 2022 respectively.

Completed a Bachelor of Commerce degree from Nagpur University, focusing on core business principles and financial management. Gained foundational knowledge in accounting, economics, and business administration.