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Samiya Khan

@samiyakhan

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Customer support professional specializing in non-voice e-commerce client resolutions.

India

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What I'm looking for

I’m looking for a non-voice customer support role where I can resolve international customer queries via chat/email, maintain strong CSAT, and grow through continuous process improvement and cross-team collaboration.

I’m a customer support professional with nearly 2 years of experience specializing in non-voice processes for a global e-commerce leader. I focus on resolving order, billing, and account issues through real-time chat and email while keeping service quality consistently high.

At Amazon Development Centre India Pvt. Ltd., I handled international clients by analyzing complex customer issues and providing accurate, efficient solutions aligned with company policies. I also maintained strong performance metrics and consistently met target customer satisfaction (CSAT) scores.

I thrive in fast-paced environments where multitasking, written communication, and problem-solving matter every day. I’m proud of my ability to collaborate with internal teams to escalate technical glitches and optimize the overall customer experience.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

Amazon Development Centre India Pvt. Ltd.

Handled international customer queries via chat and email, resolving order, billing, and account issues while following company policies. Maintained target customer satisfaction (CSAT) scores by analyzing complex problems, providing accurate solutions, and coordinating escalations for technical glitches.

Customer Relationship Management (CRM)Written Communication Problem Solving Conflict Resolution Time Management Multitasking International Client Handling CSAT