Srujana Devadasu

At Skillumni, I support students and educators with account, course, payment, and platform inquiries through live chat and email.

I investigate issues, identify root causes, resolve customer concerns, and escalate complex technical or account queries to the right internal teams. I follow up through resolution while maintaining prompt, professional, and empathetic communication.

I manage multiple remote customer conversations while meeting response-time and service-quality expectations. I also document interactions and resolutions accurately and stay current on platform features, policies, product updates, and promotional offers.

I collaborate with technical and operations teams to improve support efficiency and customer experience, bringing strong written English, active listening, problem-solving, and attention to detail.