Nass Yacef

I am a bilingual customer service and administrative professional with over seven years' experience working across remote and in-person roles in Canada. I specialize in high-quality client support, administrative operations, and building positive client relationships.

My background includes roles at Canada Mortgage and Housing Corporation, Royal Bank of Canada, Scotia Wealth Management, and Bank of Nova Scotia where I managed client inquiries, resolved complex issues, and maintained CRM records.

I bring strong problem-solving, organizational skills, and a client-focused approach, with technical familiarity in Microsoft Office 365, Salesforce, Google Workspace, MATLAB, and Stata. I have completed certifications in Mutual Funds and Foreign Exchange Fundamentals and in reading financial statements.

Fluent in English and French, with working knowledge of Arabic and Italian, I collaborate effectively across cross-functional teams and thrive under pressure while ensuring compliance and accurate reporting.