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Srigovind Jahagirdar

@srigovindjahagirdar

Customer service professional at Probe CX supporting Coles Online, resolving complex order issues and improving Salesforce case accuracy.

Australia

Message

At Probe CX, I support Coles Online customers with order and delivery inquiries, resolving complex cases and coordinating with stores, drivers, and Customer Care to help achieve timely outcomes.

I manage customer interactions across phone, email, and SMS, and handle escalations, B2B inquiries, and follow-ups. After Salesforce was implemented, I became proficient within the first week and was selected to correct and review cases for accuracy and compliance.

I also share frontline feedback and practical recommendations to improve Salesforce workflows. Through floorwalking and onboarding support, I help colleagues navigate systems, processes, and challenging cases.

Earlier, I increased in-store sales by 30% at United Petroleum through customer engagement, loyalty program promotion, and cross-selling. As Events and Communications Manager at Maharashtra Badminton Association, I led event planning and spearheaded a website overhaul.

Experience

Work history, roles, and key accomplishments

Customer Experience & Operations Specialist

Probe CX

Oct 2023 - Oct 2026 (3 years)

Managed 40+ customer interactions daily across phone, email, and SMS, resolving complex issues and escalations. Coordinated with stores, delivery drivers, and Customer Care to ensure timely resolutions and high service standards.

Salesforce Case Management Customer Resolutions Escalation Handling Sales Inquiries KPI Achievement Process Improvement Stakeholder Coordination

Customer Service Ambassador

Spark Event Group

Dec 2025 - Sep 2026 (9 months)

Supported patrons at major events like the Australian Open and Formula 1 Grand Prix, providing seating assistance and resolving inquiries. Monitored crowd movement and collaborated with event personnel to ensure safety and smooth operations.

Customer Service Event Support Crowd Management Communication Skills Problem Solving Teamwork

Customer Service Representative

Jun 2023 - Oct 2025 (2 years 4 months)

Delivered customer service in a fast-paced retail environment, handling inquiries and promoting loyalty programs. Processed sales transactions accurately and supported stock replenishment and store presentation.

Customer Service Sales Transactions Loyalty Programs Stock Management Merchandising

Customer Service Representative

United Petroleum

Feb 2022 - Oct 2024 (2 years 8 months)

Managed customer inquiries and transactions, resolving concerns to maintain satisfaction. Increased in-store sales by 30% through proactive engagement and cross-selling.

Customer Service Sales Cross Selling Loyalty Programs Stock Management Merchandising

Events and Communications Manager

Maharashtra Badminton Association

Aug 2016 - Dec 2021 (5 years 4 months)

Orchestrated communication initiatives and represented the organization in meetings. Led planning and execution of major events, coordinating with sports clubs, athletes, vendors, and sponsors.

Event Planning Communication Skills Stakeholder Management Website Management Record keeping