Open to opportunities

Pranav Gadhvi

@pranavgadhvi

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Customer operations and supply chain professional improving service, fulfillment, and reporting.

India

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What I'm looking for

I’m looking for a role where I can combine customer operations, procurement/order execution, and KPI-driven reporting to improve fulfillment quality, reduce recurring issues, and support revenue through cross-functional collaboration.

I’m a service and customer-operations professional with a supply-chain mindset, delivering end-to-end execution across procurement readiness, documentation, and performance reporting. At Johnson Controls (MEA Dubai), I coordinated cross-functional delivery by tracking purchase requisitions, purchase orders, supplier deliveries, and project documentation to support timely invoicing.

I’ve also led customer operations across e-commerce and support environments—managing global Shopify Plus stores, resolving delivery issues with 3PL partners, and supporting influencer campaigns through Zendesk and Brandwatch. Earlier, as a Senior Executive at VOIS for Vodafone UK, I resolved complex complaints for the Ombudsman Team with a 30% individual resolution rate and used root-cause analysis and dashboards to reduce recurring issues; I’ve consistently contributed to strong CSAT (85%+), seller support outcomes, and conversion performance (20%+).

Experience

Work history, roles, and key accomplishments

Service Coordinator

Johnson Controls

Dec 2023 - Feb 2024 (2 months)

Coordinated end-to-end fire suppression and controls project execution between sales, service, suppliers, and finance. Managed purchase requisitions/orders, supplier delivery readiness, and project documentation to support timely invoicing and revenue forecasting.

Project Coordination Procurement Project Documentation Invoicing Revenue Forecasting Cross functional Coordination

Brand Service Executive

ZURU Tech

Mar 2021 - Mar 2023 (2 years)

Managed customer support and e-commerce operations across Shopify Plus stores for multiple pet brands. Coordinated with 3PL partners to resolve delivery issues and claims, produced refund/replacement performance reports, and supported influencer marketing outreach using Zendesk and Brandwatch.

Customer Support E Commerce Operations Shopify Plus 3PL Coordination Delivery Issue Resolution Claims Management Refund and Replacement Reporting Influencer Marketing Zendesk Brandwatch Meta Business Suite

Senior Executive - Customer Relations

Vodafone Intelligent Solutions

May 2017 - Jul 2020 (3 years 2 months)

Resolved complex UK customer complaints for the Vodafone Ombudsman Team using root-cause analysis to improve service quality and reduce recurring issues. Maintained operational dashboards, mentored new advisors, and supported the VOXI UK social media customer service pilot.

Customer Complaint Resolution Root Cause Analysis Credit Leakage Tracking Mentor Digital Customer Service

Process Specialist - eBay Support

TTEC

Dec 2014 - Mar 2017 (2 years 3 months)

Supported eBay UK private and business sellers with listing optimization, seller tools, payment protection, shipping solutions, and marketplace policies. Diagnosed platform and web-tool issues, advised sellers to improve visibility and international shipping, and mentored new advisors as an SME.

Listing Optimization Shipping Solutions Platform Troubleshooting Seller Success

Online Sales Representative

Etech Inc

Jun 2013 - Jul 2014 (1 year 1 month)

Provided consultative online sales support to AT&T USA Small Business customers by guiding purchases for landline, DSL, and fiber internet solutions. Used a structured sales process to match customer needs, achieving 20%+ conversion and maintaining 85%+ CSAT while meeting performance metrics.

Consultative Sales AT&T Small Business