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sree nishaSN
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sree nisha

@sreenishas

IT & Operations Professional | Virtual Assistant | Customer Support | AI & Data Services

Singapore
Message

I'm a motivated and adaptable professional with a background in software engineering and experience in IT, business operations, administration, accounts support, and customer service.

Throughout my career, I've managed daily operations, customer communications, invoicing, financial records, reporting, and administrative processes. These responsibilities have strengthened my organisational, problem-solving, multitasking, and communication skills. I'm comfortable working independently, managing deadlines, and collaborating with teams.

I have completed a certification in Generative AI from NUS and am currently expanding my knowledge in cloud computing, AI applications, and emerging technologies. I'm particularly interested in combining my technical background with my operational experience to improve efficiency and streamline business processes.

I'm exploring remote opportunities in IT support, cloud computing, AI-related projects, business operations, customer support, and data management. I'm also open to freelance and project-based roles.

I value continuous learning, reliability, and work-life balance, and I'm eager to contribute to an organisation where I can apply my experience, develop new skills, and grow professionally.

Experience

Work history, roles, and key accomplishments

ML

Customer Service Officer

Maker Trading Pte Ltd

Sep 2022 - Mar 2026 (3 years 6 months)

Evaluated customer account information to assess storage requirements and resolve issues. Delivered service and support to customers, identified system and account issues, and managed software usage and upgrades.

Education

Degrees, certifications, and relevant coursework

National University of Singapore logoNS

National University of Singapore

Certificate, Generative AI

2025 -

Certified in Generative AI: Fundamentals to Advanced Techniques from NUS, Singapore.

CH

Chennai

IT Credential, System Administration

2010 -

IT credential in IBM WAS, MQ System Administration from Chennai, India.

CH

Chennai

Bachelor of Engineering, Electronics & Communications

2009 -

Bachelor of Engineering in Electronics & Communications from Chennai, India.

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